SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Well protected during shipping. Strong plastic! Looks and feels amazing! Great product and great value for money! The seller is very kind!
This is amazing product for all this with untamable beards. It allows you to shape it up with a nice line like a pro, stay out of the barbers chair so frequently. Definitely will recommend this to my friends & family.
I love it works perfectly for me. helps me save 5 bucks at the barber shop :) you just need to get used to it.
I purchased the beard shaper as a birthday gift for my boyfriend. He used it for the first time last night. It made shaping his beard easier and quicker than hand shaping.
Owned 3 months. Used 15 times. This is a handy little tool too keep your facial hair lines neat and crisp. It works well and has a multitude of functions.
This is an effective beard styling tool. It has the correct contours for trimming the neck, checks and jaw line. It is also a sexy black color.
Great just for beginners or to make sure your lines are straight.
Nice idea on paper. A bit tricky to use but you can get used to it quickly. Outlining is easy but it's kind of hard to shape your beard/goatee
Works great on jawline, not nearly as well on neckline. But still something I'm glad I purchased.
I really find this gadget quite useful. I mostly use it to shape the curve on my cheeks as it leaves a nice round crisp curve. I however give it a four star rating because I find it harder to shave and shape other areas of my beard (neck and sides) with it than I do without it.
Everything is fine, to the store Thank you and good luck, good goods at a good price
Bought this for my husband so he may easily maintain his beard without worrying symmetry. This is well made and the design is simple but ingenious. The reason why I only give it a 4 star is because I find it overpriced.
Item arrived on time. Well packed, no damage, fit's the store's description. I highly recommend the item and the seller.
Can be a little complicated to get accustomed to. I lived in the Middle East for a number of years and learned to love the very trimmed and precise beard lines. This certainly does this trick. Maybe it would function better if I had a longer beard, but it has served its purpose and helps make sure I am trimming the lines correctly on both sides of my face. I recommend the product, but definitely read the info on how to use it best.