SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very bright, patterns looked great, batteries lasted for a week of near constant use. Great product.
Light is amazing, great deal, easy install, looks awesome at night
Took a star away because the instructions for installation were not very clear, requiring searching on your own to figure certain elements of it's use out.
Over a year and still go. Best part is that when the batteries begin to die. Instead of shutting straight off, the red and green lights as a warning. Giving you 1-2 hour of good light before you REALLY need to change out the batteries.
We end up ridding the bike a lot right after dark and have the lights on the wheels as well as a good head and tail light make this the perfect solution.
The designs were not as beautiful as the picture, maybe because I wasn't peddling my bike fast enough? I also had a hard time making sure it was on and trying to switch between light combos for different patterns.
Very easy to install! Really fun to watch definitely turns heads
The plastic is hard. It was not easy to install maybe because I could not read the instructions. The light patterns are cool if can pedal really fast.
A great way to be seen! The light is very bright and attention getting. Even distracted drivers see and give you room. Well done!
Fast shipping, decent quality of wheel light
This is pretty cool LED light for bicycle wheels. Each light comes with 3 small batteries. It has motion sensor. It only lights up, when the wheel is moving, when it's stopped - it turns off in few seconds. It has a connector for kids' bikes and fits regular valves (the same as the car one).
Was thinking about these lights for quite a while and finally decided to get it. Was so excited to install it and could not wait until the evening! It was such an amazing experience to see them on my bike for the first time! I had to ask a friend to ride my bike so i could watch it)) absolutely amazing!
This is a cool light for your bicycle if you ride at night. One set of batteries are included for each light ordered; they are sold individually and not in a set of two (2). They screw onto your valve stems easily, but it took a moment for the lights to work. I figured this was because I installed them during the day. The lights will only come on in the dark, and with movement. I like the changing patterns.
Very simple to install. I commute to work and it has been getting dark really early. Drivers are a bit crazy where I live so I need to be seen. I love how bright these lights are!!!! They are convenient as you don’t have to turn them on and off..... I’ve been using them for about two weeks now, so I cannot attest to the battery life. But so far, I am VERY happy with my purchase
Very cool. It actually work. I wasn't sure how to fix it, so that took a while to figure out, but once it's on, it works good at night. I bike in Boston with lots of traffic, with the extra lights I hope the drivers can see me better. Don't hit me again!
They work as advertised but unless you have small tires then you will need to go fast to see anything.
This is a fun little product. It's nice to ride bike at night and have the extra light. Very easy to install. Just plug into the valve and go. The batteries needed come with the light. It is motion sensor so the light only comes on when the bike is in motion. Would be a great gift for kids/teenagers.