SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I had a Apple iPad charger I used for fast charging and regular individual apple USB adapters for the rest of my devices. Now, I can charge up to 3 devices quickly. This is perfect for me as I only need one adapter to travel with. I now charge my iPhone, iPad and Apple Watch with one adapter. Of course, you still have to use 3 different cables, but that's better than trying to travel with a wireless recharging base that manages all 3.
I had three separate USB plugs that I had to spread all over hotel rooms in order to charge my phone, tablet and puck, which was inconvenient. This makes it so that I can use one plug for all the devices and keep them in one area together. The cost was reasonable and so far it is holding up to moderate use but it is early still. This also reduces how many plugs I need to pack in my carry on bag when traveling.
I totally love it. It works great if you have multiple stuff to plug in. I have a plug next to my bed and I always use my phone charger and my headset charger as well. I haven’t got that chance to Iliad my third one yet but I’m pretty sure it works great. Im glad I bought this instead of buying three usb wall charger then also buying extension plug. So this fit the bill and save more space and energy.
I use this when I travel -- prior to the pandemic, I traveled frequently on business -- and plugged in an iphone, and ipad, and an apple watch charger. Worked with no problem. It is small. The two prongs do not fold to the side, but the it is sufficiently small that I'm happy to pack it in my briefcase.
I bought the adapter power plug so that I could setup a “permanent” charging station in our loft media area. The adapter fits easily in an out of sight electrical outlet behind a sofa. It creates a convenient place to charge iPads, an Apple TV, Kindle device or iPhone.
Very fast charger for a great price. If you charge just one thing at a time, this thing is lightening fast. If you charge 2-3 things at once it does slow down a bit, but still respectable charging speeds. It seems well made and durable. All in all, it's a great deal.
This little charger is just what I needed for my MacBook air. I have a Thunderbolt connector, but I needed more of the USB 3.0 connections. The product is a nice small size and can be mounted on a surface with included adhesive pads.
This product is amazing! It holds 3 chargers in it and I use more than one at a time all time! I really recommend this! This product is great for traveling and very durable! It charges the same as a regular charging block would.
I used it to plug in three strings of USB powered mini-lights, and it works fine. Easy to turn them all off and on together. How durable is it? I've had it a couple of months with no problems. Otherwise, only time will tell...
This is a very convenient product. . i work nights on a construction site in a guard shack that only has one available power outlet. This allows me to charge my flashlight, phone and vape device all at once.
Our ZOOM meetings are always nearly 2 hours and we use this plug to keep our iphones and android phones working all of the time during the conferences. No worries about batteries wearing down!
It’s a charger, which I used as a charger to charge things that need charging.