SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I wanted something inexpensive but would be fun for daily wear. This really fits the bill. The rubber material is very soft and feels good on the skin. I have had it for over a month now and had no problems with it accurately keeping time. Overall I am very pleased.
Many compliments on this watch! And it's doing a great job underwater! I teach a HIIT class, so it gets sloshed around for an hour and a quarter twice a week, through diving off blocks and extreme hand/arm movements…
Bought it about 6 months ago and loved it. Very shocked at how the watch held up especially for the price point. Very good watch for me to use at work because I have to wash my hands a lot. Looks way nicer than what I paid for.
Watch looks absolutely stunning. Easy to wear and very comfortable on hand. Feel some premium quality as well. Still have to check how the water resistance works. So far so good :)
I love it as I can wear it to work as a physiotherapist and not have to worry about scratching it, getting lotion on it or anything else. I get compliments all the time from patients.
The silicone band feels a bit weird on the skin, but it’s easily adjustable. I really like the design though, black and gold look perfect together.
Such a great watch for the money! I get compliments on it all the time. Comfortable and easy to wear in a hospital setting where I'm constantly washing my hands.
Great watch for a great price. My husband wears it during her swim workouts and pickleball matches. Easy to see dial and waterproof.
I am a nurse and was looking for a waterproof watch that has a second hand and would be easily cleaned when needed. I love this watch.
I use the product for work purposes. I rated it a five because it's a really good watch. The only dislike is that it doesn't give a date.
I like the silicone strap because I have small wrists and the strap is easy to adjust. I wear it for casual wear.
This watch is perfect for me because I can adjust the band to my very small wrists. Easy to read.
The watch is great and easy to read, the only wish is for the numbers to be written out
Love this watch for comfort, for ease of keeping clean, for viewing dial and for value!
Can easily be worn for work or play. Comfortable, lightweight and durable.
Looks exactly as pictured, and the band is really flexible--thin but sturdy.
I like that it is true to size, not smaller than it looks in the picture!