SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought this because I needed to charge more than one USB device at a time, but I didn't realize the effect it would have. My world is completely different now. Being able to charge my phone, my iPad, and a third device all at the same time opened up so many possibilities. With my new ability to charge three items from a single outlet there are no limits, no end to the opportunities open to me. I'm going back to school and paying off my debts and one day I'm definitely going to be president. Thank you USB Charging Cube. I'll remember you in my memoirs.
This wall charger has come in handy when it comes to charging multiple items at once. I have two one for me that I use to charge my AirPods, iPhones and Apple Watch. My boyfriend does the same thing which makes it easier because I don’t have to switch out my cables to make sure that everything is charged.
This is exactly what I needed. I don’t like to use a million outlets at home so it helps me minimize that. I also had to do some last minute emergency travel. It helps sooo much that I don’t have to look for so many charger blocks for my phone, watch, tablet, etc. I also like that I can choose a cute color 💚.
This product is amazing! It holds 3 chargers in it and I use more than one at a time all time! I really recommend this! This product is great for traveling and very durable! It charges the same as a regular charging block would.
Needed this for my new car. It only has a regular plug in the back seat and we have three teenagers with smart phones. They can all charge at the same time. Delivery was quick and product is just as described!
Bought for my daughter’s college dorm. Never enough outlets in a dorm room and to charge phone, AirPods, and Apple Watch at the same time would require 3 sockets. This worked perfect!
Perfect. I got this not knowing what to expect now I don’t want any cubes that aren’t like this one. Major plug space saver.
Bought this for extension in my kitchen. Very durable, as I am using it to plug and unplug my small appliances. Also the cube shape sits well on my kitchen counter.
Fast charging and makes traveling with chargers easier.
It works well, charges fast. Sheerness does not apply. Happy with my purchase.
Great little device. Can plug in anywhere, take it on trips and allows you to plug in three USB cords which comes in handy. Definitely recommend.
Does what it supposed to do
As advertised