SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I gave this to my 6 year old son, he loves it! It's waterproof so we don't have to worry about it getting wet or taking it off during bath time! Only thing to add is the settings are a bit tricky, so I wouldn't recommend it for under 5. But it's perfect, my son was happy to show all his friends at school.
It is my nephew's birthday gift. He loves all digital watches. Finally, I found this fashionable sporty dial design for him, it is a sports style outlook. I gave this gift to him last week, he loved it, wore it every day, it is very easy to set up. It is super!!
Mid-month is the child's birthday. I believe that he likes this watch very much, because it has an alarm clock, and there is also the date, and the hands are luminous, so he can check the time in the dark. He really seems to enjoy it.
I Promised my daughter I would buy a watch for her for a long time. Now I did it. She likes it. You may be thinking, but why did I choose blue color? Because if she doesn't use it anymore, my little son can still use it. It looks cool and is easy to adjust.
The color is a very calming light blue, and the design is kind of ‘grown up’, which is exactly what my son wanted. We had some problems with the settings, but it’s all good now.
My 8 year old loves this watch! She's gotten it wet but is still a bit scared to fully submerge it. She likes the lit-up hands in the dark. Haven't used any other functions on it yet
This is a beautiful boys’ watch. The wrist is in silicone and it's a very solid one. The watch is well made. Many functions (alarm, light, chrono), a very good gift for kids.
I purchased the watch as a gift for my eight year old son and was very impressed when it arrived. It seems to be a very well built watch that I'm sure will hold up.
The packaging is perfect, the quality is very good, the appearance is very beautiful, the child likes it very much, and does not want to take it off.
There are probably too many features for a 6 year old, but for older kids it will be perfect. Loved the quality of the band and the design.
This watch is excellent! We got it for my daughter as a gift for her birthday! She loves it and it works great! I definitely recommend it!!
My 6 years old son bought this watch for himself. He loves all the functions the watch offers. Very good value for the price.
My 10 year old son really likes this watch. It is a great size for his wrist (not big and bulky like some) and still looks cool for his age. I like that it has a comfortable and smooth watch strap, especially for those who are more sensitive to wearing accessories/things against their skin. Another benefit is that it is waterproof and has practical features!