SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very soft. very squishy and lovable. very adorable. 100000000000000/10 would recommend. it has such a great quality for its price, and i want like 1000 more.
Been hugging this little corgi to sleep everynight. Bought 2, gave 1 to my husband and he loved it too!!
I’ve had this for about a year now and I absolutely love it. It’s super cute and soft and squishy. It’s truly adorable.
I got this as a gift. When I saw it, I thought it was soft and adorable. My friend loved it.
I love him. He's perfect for cuddling and there's nothing to compain about.
Good product, a lot smaller than I thought it’d be, but it’s very fluffy and cute.
My daughter loves it , and she said it is super soft
THIS. IS. SO. SOFT!!!!! It feels like I am hugging and squeezing clouds!! One drawback is the sides of the fur are going in 2 different directions so I have to pet it 2 separate times but that isn't going to make me take a star off.
Had a cut in the first one and the company sent us a second one free of charge! Super soft and cuddly!
I literally bought 2 of these they were so cute-it was for my corgi puppy for him to sleep with at tonight (btw he loves it) and my daughter was so obsessed with it i had to buy another one-so soft-so cute
The plush is really cute, but there are a few problems with this product. There r some strings that stick out, the feet are stitched really badly, and the plush in the advertising picture looks much rounder than it is in real life. Overall, it is a cute plush but not well made as I expected.
I bought this for my child and they LOVEed it! It is unbelievable soft and has a nice texture to it. The face is adorable and the cute tiny paws are everything. :)
I got this as a gift. When I saw it, I thought it was soft and adorable. My friend loved it.
Got this for my daughter for her birthday and she absolutely loves it!
This is the softest, squishiest and cutest plush I have ever gotten. I named my little corgi dorgi Chicken; it's great to hold and cuddle!! It's wrinkly from the packaging when you first get it, but wait a little while and It will be perfect!! 10/10 recommend!!
He is so soft...I love him....he arrived a little lopsided but his squishiness makes up for it. I LOVE HIM I WANT TO HUG HIM ALL NIGHT