SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There are two free silicon pouch that come with it; however they are a pain in the neck to clean (even in the dishwasher) and the white powdery on them made me uncomfortable using them.
I purchased this container to hold bacon. After opening bacon package there was no way to reclose. This container holds the whole package with no fluid leakage. Its neat and I can put it in my deli drawer and put stuff on top of it. Only thing I've noticed is the clear window seems to stretch. It's a great product.
Love way these stack in freezer and frig. Easy to fill and easy to use.
When I used it the first time to save some bbq ribs leftovers. It closed and sealed just fine. All was well until I wante to open it back up. It was simple to open but the film came out of the frame. I could see the frame had 2 parts so I could put some more film in the frame. Should have done a better job of sealing the film in the frame. I would not buy it again.
Everyone's family needs these plates to store food and keep it fresh. I ordered these plates, this is my first time to order these, I am very satisfied. There are many fresh fruits and vegetables in my fridge, so I need to use them. The fresh-keeping effect is very good, I am very satisfied with this shopping.
We're really enjoying these. They're highly stackable and very easy to clean. They keep food fresh and are suitable for food presentation as well.
I liked the fact that I could use these in lieu of all the plastic bags for protecting my food. I love the fact that I can freeze many items without the use of plastic! I throw a couple of pork chops in, close the lid, lock it and throw it in the freezer. Love them! I would love it if could handle bulkier items too.
They are a bit smaller that I expected but still work great. Thank you, fast service!
easy to stack trays, great for cheese and craved meat or ham slices. Easy to clean much less space that tupperware would great if they were a bit bigger
Can’t hold much food in it