SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I needed to get relief form my heel pain. I currently use hard insoles to help my Plantar Fasciitis but started feel discomfort so I looked something different to help me. So before I went back to my Doctor I wanted to try this product and I read the reviews and it sounds like work. I will say it is uncomfortable at first to walk with this product with socks on but I only used them for a short period of time each day. I have to say even after the first day it has helped me!
I debated which version (intensity level) to get, but am glad I purchased the most intense one. I was concerned when so many reviews said they were painful. With socks on, these were just right therapeutically. I like the jade stone accents. I wish they weren’t an ugly color, but they are to be worn in the home so that doesn’t really matter. I was concerned they wouldn’t fit my narrow feet, but with the adjustment it actually accommodates that enough which is great.
These have helped my feet immensely! I’m often on my feet on concrete surfaces for 10-12 hours a day. Before getting these I was changing my shoes/orthotic inserts at least once a day and would still have foot cramps after about 8 hours of working. I’ve been wearing these for 5-15 minutes a night at home and after a week of using them my foot pain has drastically diminished. I don’t even have to wear them everyday now after owning them for a month.
These sandals are well made, effective and affordable. I received them, put them on, and tried them out by walking around the house and they are a perfect fit. They really help stimulate the soles of my feet. They are impressively made. I imagine the more I wear them, the more comfortable they will be, once my feet get used to them. I'm a tenderfoot and that may be the reason I can really benefit from them, since my feet don't usually get such a great work out as these sandals offer. Thank you, for your innovative foot product!!
I have high arches and very tight muscles in my feet as a result. These slippers are a huge relief. I do have tough feet as a result of years of foot cramps, so I found the pressure comforting , though my heels got tender the quickest. My mother had sensitive feet and can’t step on a pebble, so I know these won’t be for everyone, but I think they work great!
Like everyone else has said, upon first wearing them they hurt. But after soldiering through it, when I took them off, my feet felt SO MUCH BETTER!!!! I’m on my feet for 10-14hrs a day. And I cant even explain the difference these have made. They basically give your feet a hardcore massage. I recommend wearing socks while having them on. They are hard to walk in, so I wear them while I’m standing washing dishes, or in the shower before bed. I’m so glad I took a chance on these
I cannot stand my whole weight for long (180 pound), and I can definitely not wear them to walk normally. These are a good idea, but it hurts my feet more than it feels good. I still gave it a few stars because if i lean on something and just have my feet slowly go up and down it can feel goot. Furthermore they are sturdy and come with replacement parts.
I have plantar fasciitis and I stand on my feet the majority of the day. These definitely hurt sooo good... meaning it takes some time to get use to but really helps workout the bed of the foot. These couples w/ compression socks have helped relieve me of foot pain and lower back pain... definitely wear socks to initially break them end.
Just received these and love them. I have sore feet and these are amazing and hurt in a great way while I wear them. When I take them off I feel so relieved. Just wearing them in short intervals now. I am a big guy, so these buttons are getting a workout also! Can’t wait to get used to them!!
I would highly recommend - follow instructions- it has released most of my pain and only have small discomfort but as I continue using , it’s getting much better. Following instructions will benefit you.
These slippers help with foot pain, they hurt when walking on it, but just need to get used to it. I put them in the freezer for 10 minutes before wearing, make the slippers nice and cool
One of the better massage sandals i have.Being spring loaded really gives you a great massage. They really feel great on your feet...Well worth the money!
I have foot problems from diabetes. 15 minutes in the morning noon and night. Makes a huge difference. Doesn’t make the pain go away but definitely makes it less noticeable.