SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I find this donut humidifier ideal for travel because it can be kept in a carry on toiletry bag and be shortened to fit into a small cup/bottle. When it comes to cleaning, you do have to replace the wick filters every 1 or 2 months depending on your water quality, impurities that the filter absorbs and time of daily use. If you're looking for a small humidifier without having to replace the filter, this would be ideal for you. In addition, you can't add essential oils for aromatherapy when using this as it can block the atomizer and prevent it from misting.
I am a college student who is constantly moving from home to campus. This humidifier is easy to pack and place wherever you need it. I put mine in a tall glass milk jug next to my plants and they love it. It goes for about 8 hours at a time and kicks out more than you would expect. I also set this next to my bed when I got COVID-19 and it was the only thing that made life less miserable. My plants and I are very happy with this product.
This little water bottle humidifier works really well as long as you aren't expecting it to humidify a large area. It puts a fine mist into the air that keeps my nose from drying out overnight while running a wood stove. It comes with a couple extra filters and fits into a basic size plastic water bottle. Has a mini usb for power.
Easy to use. The option of what length to use is very easy. The first time I plugged it in I saw a fine mist. I sit it next to my bed at night and the moisture makes sleeping much more comfortable in this cold weather.
My ONLY complaint is that the cord is too short. This thing is so stupidly easy to use, and works PHENOMENALLY considering it's size. I will be taking it on road trips, humidifying air around my houseplants, and generally making it healthier to breathe. Very nice purchase.
This little guy had been helping me tremendously with my humidity loving new calathea plants. I have it in a tall glass next to them and it has worked out perfectly. Fast shipping and great price.
This is the perfect humidifier for a small bedroom. I was surprised that I did not notice any of the white fine dust normally associated with this type of delivery from a humidifier
I like this product, I bought it for my Europe trip. I put it in the water bottle, it works. However, you cannot use essential oil, otherwise, it's the best for traveling.
I bought this for my plants. Works very well and also cannot hear any noise!! I make my plants super happy now 😄 thank you =D
This is great to travel with. fits in regular or small water bottles. It does keep my nose moist at night when I travel to dry places.