SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This toy was our desperate attempt to get out 10 months husky to chill a little. To be honest, I was doubtful that it would work. However, this toy definitely exceeds all expectations. She is playing with this ball for an hour daily, which is amazing. I also use it sometimes as a slow feeder - using not treats, but her food to fill the ball. Great toy.
Works well for our bored troublemaker puppy. You can fill the ball with small dog treats, and it rolled very easily - so the puppy can chase it and chew for quite a long time. Doesn’t keep her busy all day or anything but it will kill 15 minutes or so!
I have two dogs - a golden lab and a very hyper beagle. I use different treats to fill the ball, sometimes even peanut butter. Lab is a bit lazy and just chew whatever is on the surface, but for the beagle, it's a great game! He chomps and works his ball until every tiny protrusion and indentation is completely free of everything edible. Highly recommend.
Amazing puzzle toy! Great for a car trips or to distract our three dogs between the meals. Pretty fun to hide the treats deeper in the ball and leave just a few on the surface. It also rolls, which adds another level of intrigue and difficulty. Very good design!
This toy is amazing. Even my elder Maltese LOVES this. She normally has to do a trick to get a treat, she's loving the treats buried deep within these toys. She even took the ball to her bed to play with, even there were no treats.
The ball is slightly smaller than I imagined, and I was worried it would be to easy to find all the treats. But I wedged quite a few in there and it took my Hassie a good while to pick the toy clean! She is a very curious and energetic pup so I am always happy to find a new source of enrichment for her.
We have an older dog that has some cognitive issues. It was recommended to get her puzzle toys, so I've decided to try a treat ball. We use the small training type treats and put in this and she would stay busy for an hour or more! She enjoyed it!! They are sturdy as well!
Such a great find! My dog is now getting busy for awhile I'm leaving home. I just moved and she has separation anxiety when I leave, but this ball is really helpful.
Buys me about forty minutes of peace every evening, and it's priceless.
Great ideas for entertaining the dog. He's had them for a bit and he's torn up a side of one of them after a few uses but the rest of the ball is still intact so it's still okay to play with
I'm always looking for toys to keep my food-motivated dog occupied, and this one is a winner! I can stuff pizza crust pieces in the spikey sides of the ball, and I've found that small greenies style bones can be stuffed into the middle. She has gotten pretty quick at pulling everything out, but putting a greenies bone in the middle still takes her some time.
These are the best chewy toys we have found!!! They are awesome!!! We fill them with dog treats and cheese, and the dogs are completely engrossed with them! I put them in soapy water when they are done and easily clean out the grooves. IT is awesome! We bought two more sets! We absolutely love them!
This type of ball is my dog's favorite. I have a 60lbs boxer pit that has a strong enough bite to eventually rip up the ball, but so far so good. The design allows her to chew and massage her gums and cleans her teeth. It's also bouncy, which is great.
Good ball, smells weird
Very nice toy for a smaller dog, but I guess the big ones would just chew through it
It's heavier than I thought, so be careful if you throwing it inside
I put treats in it and give it to my dog and she loves it. After the treats are gone she chews and plays with it for a long time. You can play fetch with it too. I am very happy with this purchase.
I give this ball to my dog on my way out to work in the morning as a sort of treat/toy to keep his anxious little brain off the stress of me leaving. It doesn't' take him long to get all of the kibble out but he seems so excited whenever I get it out, and he is still definitely working on it while I'm walking out the door. So it works perfectly for my purposes. I am super happy with this purchase.
I needed something that would distract my 3 month old puppy while engaging her mind. The rubber material they use to make this is very sturdy and easy to clean. I usually soak it in some soapy water just to get in all the crevasses but always comes clean well.
Not 100% chew proof but still fun!
My puppy is a rough nibbler as she goes through her teething. She has ravished any "tough" labeled toys so far. And then this ball came! We just got the balls today, but she's in love with them already. So much so that she has forsaken her favorite chew toy. Not sure about durability, will update the review later.
My dog isn't a big chewer, so we didn't get any problem with the ball. Already used it for every evening during past two weeks, and the ball is still intact. Well-made!
Amazing teether! My dog went crazy for the ball filled with little treats, and finally my shoes are safe.
I bought it as a gift to our two pups who love dog puzzles. They Loves it!!! Great for keeping them busy and also clean teeth. I broke the dog treats to smaller pieces to hide it deeper in the ball.
Came two weeks ago and still in good condition. I mix up treats - somedays it's cheese, sugarless peanut butter or broken to pieces puppy treats. It works any time! He gets excited when he sees me pick it up and it works great as a distraction.