SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This one is a real deal. I've used a number of splitters in the past, but all had flaws. Earlier products would often overheat and die and the later generations had different design flaws that would limit the convenience of usage. This one is definitely a product that addresses the issues I had with other similar products. The unit itself is compact enough to improve usability while big enough to allow 2 plugs to be plugged in simultaneously.
Happy so far with this product. Received quickly and with minimal packaging. Product fits in a very tight space in my 2011 Honda CRV. Pluses for me are direct plug in, USB ports and turns off automatically when I shut off the engine. Have not found any negatives at this point. Would recommend.
Omg, I love everything about it. Rich features and fits in any car, any space. I can turn it any angle I want. I decided to tuck it in the small compartment underneath the radio in my 2017 Subaru outback. It saves me a bunch of space. Love this thing. I can't ask for more lol. Get it, you will be satisfied.
Actually was very impressed with this. I used it for a 40 hour trip with the family. It let me use my dash camera and keep all the phones and iPads charged. I didn’t notice any slowing of the charge rate either. I love how it will have some flexibility to move around in case there isn’t enough room in front of the outlet.
I am happy with this purchase. It has allowed me to charge my phone while also using the same power source for my baby camera monitor! It is very convenient because you can bend it into position to better fit your car. I also charged my cell fast. No complaints. I would purchase it again.
It works great and doesn’t take much space, perfect fit for any car. I wish it had more USB ports, one isn’t enough for me.
I use this on my 2015 Indian Chieftain to keep my iPhone charged. I like that it has two cigarette plug-ins and a USB port. It’s very versatile and seems to be well made. I like it.
This is a nice high quality item at a decent price. Does the trick for charging more than a couple phones and other DC accessories