SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have big hands and I was using a regular sized "normal" mouse, but developed an ache in my right index finger knuckle. The ache became a pain and I had to stop using the mouse and rest for a couple of days. I bought this mouse and it's been great. The grip is very neutral and feels like a glove-type fit. The mouse itself has a very good velvet feeling to it and the buttons are in the right place. The only downside is that it is tall, so initially I would knock it over as I moved my hands around the desk area. I must have become used to it though because it doesn't happen that much any more.
I've had my mouse for a little over a week now and I absolutely love it. Over the past few years I've started to pay close attention to how continual computer use is affecting my hands, wrists, and posture. I wasn't in any pain before purchasing the mouse, but a normal mouse forced my hand into an unnatural position. This mouse allows me to keep a much more neutral hand position while limiting wrist bending. For best results with this type of mouse, your hand needs to be suspended above the desk surface.
This mouse is awesome! I got this because I started to develop a tender wrist from pronation/supination of my wrist. Wow, did this help fix the issues! This mouse is very comfortable and has buttons in the right places for easy access. I use this mouse for home and office use. The mouse is always accurately sensitive, so you get exactly what you expect in terms of mouse speed and mouse precision. There's a few minute learning curve of getting used to "aiming" with the mouse but is quickly overcome with > 1hr of play.
I bought this mouse to relieve strain/pair/pain in my forearm. It's pretty good. I prefer this mouse to the similar Cherry ergonomic mouse. The Cherry is too thick, making it feel really unnatural. This mouse is a bit thinner at the fingertips, making it feel a bit more like holding a pen. This makes it feel more natural and easier to use more precisely.
I was skeptical, but I wanted to try it out. After playing games, I noticed myself resting by holding my regular mouse in almost the same position. Seemed only natural to try out a mouse that does this by default. It may not replace your gaming mouse, but for everyday things it's pretty comforting.
The learning curve is pretty low, it's very comfortable to use. I do a lot of computer work because I work from home and I have to say my hands don't seem to get tired as much. Also the light looks super cool especially with my backlit keyboard.
I bought this after reading a review that said once you get used to it, it's a good mouse. I didn't have to get used to it at all. It felt perfectly normal immediately. I'm not sure I ever want to go back to a horizontal mouse again.
My only gripe that keeps this mouse from earning 5 stars is that the cord is shorter than the one from the previous mouse I had. If the cord was longer, this mouse would be perfect.
I find the mouse very comfortable, and it isn't too difficult to press any of the buttons. I like that it has two additional buttons near the thumb. The material is a nice matte finish.
My only negatives would be that my hand gets slightly sweatier using this mouse than a standard mouse
I hadn't realized how sore I got working on the computer all day until trying this.
I am so happy with this mouse!!!! I could gush about it for ages!!
I’m not satisfied with the scroll wheel on this mouse.
Highly recommend this item for everyday use.
I don't like the way that this feels in my hand!