SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! Lightweight. Cool features. I need a lot of light when I read and this really works. Brightness levels are perfecf for when you need more or less light. The separate flexible arms are perfect for getting lumination exactly where you need it.
I like to read before bed each night, but my husband likes to go to sleep early. We've tried lamps, flashlights and even a pillow wall, but he is still bothered by the light. I bought these little cuties and they did the trick. I can finally read in bed till all hours of the night without bothering my husband! The light is bright and the arms are adjustable to direct the light to where you need it. I marked it down 1 star because the battery pack is hard and right on your neck and it takes a bit of adjusting when laying against the headboard.
The lights are adjustable so you can target the light exactly where you need it. This would be a great light for crafting, such as cross-stitching or putting models together, etc.
I have never had a reading light that I have loved as much as this one. I highly recommend this light.
They really impressed me with how bright the light was and how lightweight they were, I WAS definitely happy with my purchase.
Last night my son was working on the truck trying to hold a flashlight with one hand or between his shoulder and chin amongst other ways. So I come out in my night gown with my cool book light and offer it up to him. He's upset already with tinting the window now trying to get the whole door put back together and the glass slipping and sliding all over the place...I know some of you girls have the men in your lives doing things like this and more than likely get stuck for hours holding a flashlight. Well this little light is the rescue for all of those events.
I guess I move too much while sitting and reading because I find myself adjusting this frequently. I plan to try it on evening walks to light up the road in front of me.
This light works better than I expected it to. It's unobtrusive, easy to maneuver, and has a lot of brightness levels.
Great for changing the baby’s nappy at night without waking my husband! Not the nicest light but is bright enough to knit by, too bright if anything.
Love this product overall. Wish I thought about buying this earlier so I don’t have to bother my hubby while he sleeps and I read. The only downside for me is that the lowest setting is still rather bright.