SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
better than i expected. awesome! Are all clean af because of this ass saver. For a very affordable price, you get mud and dirt protection as well as the fastest looking bike your homies have ever seen. No more lines of dirt that run up your back from your crack. This is an investment AND a clout move.
New is something that anyonewould buy instantly. I did, and I did it with no hesitation :-) I commute on my mountain bike daily, regardless of the weather, for 10 or so miles. These stood up to that and the abuse when I went on a mountain trail for a good four months. For 30 or so bucks, it's one hell of a deal. I still got a different light though, the one that comes seemed kinda weak
You don’t need to spend a lot to get great visibility. These are easy-to-use rechargeable lights that will fit securely to your bike.
This thing is awesome. I commute on my bike and while I don't ride in the rain on my way to work, I have to ride in the rain to go home occasionally. The water coming up from my front tire hits the frame, splits and sprays directly into the big vents on the top of my cycle shoes. Fits perfect on my carbon aero forks with cable guide mounted on the fork. The fender worked good for me on a foggy SF day but I have not used it on a heavy rain day yet. highly recommended!!!
This fender has turned out to be a real bargain. I bought it to use on a Trek Domane 5.2 that I use as a touring bike. I didn't want to go to full fenders, and this looked promising. I have used it in heavy rains and found it to provide good coverage. Some have complained that the lack of being a full fender causes water to spray up from the front of the wheel, but I have not experienced this at all. It may be the type of tire tread, or that I have a handlebar bag that blocks it. Even though it is easily removable, it stays put, and does not flap in the wind either. I couldn't be more happy with my purchase decision
Recommend!! I bought this to fit to my Cannondale Synapse before a big ride (the previous front mudguard had broken - the rear was still ok. It took about a minute to fit and did not require any adjustment of the bolts. During the ride it stayed secure over some fairly varied terrain and kept alot of water off me. It is not as good as a proper front guard as spray can still come up in front of the fork and be blown back at you but this is something I can accept as the product is so easy to fit.
looks exactly how it described, good quality, will buy order from here again. I bought to use with 35mm gravel tyres. Sits well on the fork, does not rattle and has plenty of adjustment. It's as massive improvement over the frame mounted splatter guard I used previously.
product excellent. quality is good. Thank you very much store, recommend. I use the wheel protector on the road bike and there it fits perfectly. The rain cover is good, but you must be aware that a normal long mudguard provides more protection, especially in the front area. But the best thing is really the quick assembly and disassembly, it really can't be easier without any tools or mounts on the bike.
this is a perfect choice for such a low price. Awesome fender set! The shipped item inside the box had quite a dust on it but I really don't mind since it will get dirty once installed. Initially thought that I would need to clamp it on the seatpost but I preferred to clamp it below that, on the bike frame instead. Lo and behold, when I did try fitting it, it just fit perfectly.
Everything is alright. Thank you! I put these on 3 different mountain bikes--20" and 24" kids bikes and a 26" mens bike--all different brands. They look great on all of them. The only one they won't work for is my husband's old Raleigh because of the way the frame is designed.
super quality! thanks for foldable bike fender!
Even if it's not the cheapest bike fender online, I recommend buying anyway. The quality is top tier.
wonderful very well made. I absolutely love the telescopic fender design...quality is fair for the price. However, the product comes with no helpful installation guide and you have to use your creativity to install it on your bike with the two ziplock bags of seemingly random, nuts and bolts. The tail light was an added plus , however the tab connecting the light to the fender broke off while installing it, so I had to use transparent tape to temporarily stick it back.
Very satisfied. Recommend this shop.
recommend this bike fender! good price and quality!
I have noticed since putting them on that oncoming cars do notice them and start moving over a little earlier, so it's the added safety
Very sturdy. Both front and the back fender are ok.
Thank you for help! It's amazing!
bought by a friend's reccommendation, it's just like i expected!
The fenders are exactly what I was looking for, nit addition and a bit of extra protection for my weekend trips.
everything is good! Thank you.
The only complaint I have is that one of the plastic clips broke. But I guess, just don't pull on the clip too far or hard. otherwise all is well.
Everything came quickly, thank you, I am really happy.
bike fender matches the product description in full
This store has the best managing - they answer emails super quick