SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My only regret is not buying 2 packs for mt both bikes lol
Reasonably priced and well-made bike fenders.
The high ratings and positive reviews for this bike light set are well deserved. Maybe you can find stuff for your bike that cost less. I seriously doubt you can get better value, though.
a great one. highly recommend
Tthis bicycle fender fits my bike very well. You know, without the fender, your clothes will suffer. I don't think few people are willing to waste time cleaning the stains on the clothes.
Everything Is okay and came quickly
Nice design with chrome-like finish - added some extra style to my bike
Thanks, good stuff
Excellent water resistance: One evening I was caught in a sudden, unexpected heavy downpour while riding my bike. The lights never even flickered, and I've found absolutely no evidence of rust or corrosion since then. (I live in Florida, very close to the saltwater.)
Probably the lowest price for fenders, at least when it's on sale
Got my fender just as described, durable and strong
Easy attachment to the bike: No tools required. You can literally install each light in 5 seconds, either on the handlebars or the seat post.
Love these. I bought them for my electric skateboard and they fit to the trucks really well. I’m very satisfied.
They are a little smaller than I expected them to be, both of them are about the size of a flattened golf ball, but they don't need to be any bigger. The straps stay tight and the taillight lights up a large enough area to see where you're going in the dark. They also really are water-resistant. Very happy with these fenders
Just rode my bike from Florida to California with these and they worked very well. Just note, these fenders are not for "night riding" ie if you're planning to ride extensively at night, you should get lights with more power.
I've been using these lights for two months now. At least 5 evenings a week I take a bike ride just before sunset and I often come home in the dark. And with these fenders I feel confident that not only will I see what's ahead of me but - maybe more important - vehicles and pedestrians will see me better.
For the price, these are great and I would definitely buy them again. They make our bikes more visible from a distance both day and night.
I can't think of one bad thing with my new fender. Just a good addition for my bike.
I was really impressed with how far down the road the lights illuminates!