SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our 8 month old son is teething really badly (all 4 front teeth at once) and wont eat anything. That all changed when we introduced this teether. We have given him cold oranges, peaches, blueberries, and strawberries much to his liking. At first he would only chew on it when we held the teether for him, but now (1 week later) he is able to hold it himself to adjust the position to his liking. Love that it comes with several inserts as it allows us to change up the fruits during each feeding without stopping to clean. Only complain is one of the teether inserts has turned yellow/orange after the very first use.
My 11 month old niece loves it. She hated pacifiers but she needed to start using pacifiers because she started sucking on her thumb and she's teething really bad so I figured buying one of these would help her wanted actually chew on a pacifier and now she chews on her pacifier
I recommend these, they are easy to clean and don’t leave any debree or bacteria behind since they’re silicone! These can be held by baby or toddler hands and they come with different sizes of silicone inserts to grow with your child’s mouth and teething needs. They can sometimes snap apart and can usually be put back together easily, but I wish they were a little more sturdy on the hinge to prevent this. We have put purées and then frozen, or even fresh or frozen fruit in them. The food is sucked out easily and doesn’t clog. They work really well and give great relief from teething!
These items are exactly as pictured. Based on some of the previous comments I was a bit concerned about how much food you could fit into the pacifier and if it would be enough, but the juices squeezed through the perfect amount for my five month old and I was able to fit more frozen fruit into the container than I anticipated. The first food that I tried was frozen cranberries. The pacifier piece is a bit large for my baby to suck on. I noticed some competitors offer pacifiers in three different sizes based on your baby's age, but I decided to go with this item because of the reviews and recommendations. Overall it is a great option for allowing your baby to try new foods and not having to be worried about chocking and for babies who are teething.
I like these so much better then the net like feeders. I was always worried that little teeth would get snagged and they were a pain to get clean. These are soft of baby's teeth and much easier to clean and help with teething. Overall all I'm happy with the purchase
My baby loves eating food with these. We just slice up some banana or strawberry and just throw them in and she’s good to go. We never use the small one and usually just use the large one. My wife sometimes puts food in the medium and large and alternates.
I don’t have to be scared she might choke. She can enjoy fruits and veggies safely. Very easy to clean. The small is to small my 4 month old princess finished her orange 🍊 n a minute and had to refill 3 more time. My wife and I will use the large so we don't have to keep refilling. Great product.
Love, live, love these!!!! My 7 month old loves them too. I freeze blended fruit and give it to my baby during hot days and he loves his feeders. Easy to hold, resistant. As a baby, he enjoys a little too much to smash things and his feeder can keep up with him without making a mess. Totally recommend these!!
Perfect for my little girl but needs better packaging if you want to give it to someone as a gift.
Great concept. But the holes are fairly little. It's hard for the fruit to come through the holes.
These came in so handy when my baby was starting solids. Just put the food inside and let him mush it up himself!