SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product, I’m very pleased with the performance. Removes hair perfectly after leaving the cream on for recommended 6 minutes. With this product I’ve not had to do a retouch as is the case with some other hair removal creams I have used. This product was also sold at a fraction of the price I would normally pay on the high street so excellent value for money which is an added bonus.
I like to use nair to remove hair done there, because I get hair bumps when I use a razor. I decided to give this a try. It was worth it. The it was easy to apply, no burning feeling I get when I use Nair and the smell isn't as strong. But I get the same clean results.
First packed in effect is pretty good yo, privacy is clean, hair removal cream is through the skin test, very mild ingredients do not cause allergic skin, it adopts the unique innovation soft mud technology will have a light faint scent, the taste is very good, hair removal cream also added a lot of special skin care ingredients, can say, hair removal skin care one pace reachs the designated position.
I have a lot of hair on my body, but it also annoys me. In summer, I am afraid to wear shorts and short sleeves, because it will make me look strange.I use a lot of hair suppressor products, but over time the hair grows back and it gives me headaches.When I was very uncertain, my friend recommended this product to me.But when I used it, I found I was wrong.Simple, practical and effective!
After only 5 minutes most of the hairs were ready to be swiped off, but I left it on for 10 mins for good measure. It was SO satisfying watching all the long hairs disappear with the cream in neat little lines. You just run the spatula under the tap to rinse off each section of cream and then just keep going til it's all off. Then rinse your legs with warm water and give them a wash with some mild soap if you want to. The cream doesn't smell bad at all, not like the old veet creams did. My legs were silky smooth afterwards and no hairs were missed by the cream.
I have started using it since it arrived and it has been great, it’s very easy and practical, I apply it after waxing and the results have been visible, I even carry it with me on my trip because it’s very comfortable to load since it doesn’t take up space, I’m sure I’ll buy it again
The first part is the leg, which feels good and clean, and it is not tight after use. Then the armpit is used. The effect is obvious without legs. After spraying twice, the mousse bubble must be close to the part. This effect is good. During the rubbing process, the force is too strong, and the feeling is a little sting. But the effect is still very satisfactory. It is very clean, and the key is not so obvious The black spot of
It does not irritate the skin and does not smell any bad. The hair removal spray does not irritate the skin, and it does not feel any discomfort. The hair is clean, and the skin feels smooth and slippery after being removed. What's more, it is very satisfied. It has a lot of content. It's very easy to use. It's very clean. It doesn't have any discomfort or bad smell. Very satisfied!
I really rate this product. I have thick black hair and this is the only thing that doesn't cause insane itching and ingrown hairs on regrowth of my bikin line. Sorry for the detail! It is good though. Gets rid of the hair effectively but isn't too harsh for that delicate skin. Doesn't smell as brutal as you might expect being for tough hair. Let's face it - none of them smell nice!
I think this product is amazing! My legs have never felt so soft before and it does a great job in removing hair. You just have to make sure that you spray it where you want the hair removed because if you don't, obviously, hair will still be there.
Noticed big difference right away and it's amazing. Fantastic product!I love the spray aspect of it goes on very easy and washes off easy. The only thing I would recommend is that you wait at least 10 minutes . I was pleased with the results! Try it and you wont regret it!
Wow! This product is working. I have used it for 11 days and I'm already seeing great results. . I feel so satisfied with this product. I'm loving it so much.I really recommend it to everyone.
Just used this on my legs, I'm impressed. I went about 2-3 months without shaving my legs and tried this product on super coarse Hispanic hair. Nair usually doesn't work on my legs but this product did. Bravo!
I am delighted with this product!! It works as it says it does! I'm still early in the process of using it, but I saw results almost immediately. There are no words to describe the peace of mind and the freedom that this product has given me. Thank you so much to the inventor of this fantastic product!!! I wish you every success -- and please don't stop making it!
This is the only hair remover I can use. It's great on sensitive skin as long as you get the timing down right. It took me a while to find the line between removing hair and not burning my skin.
I absolutely hate shaving anything. But getting majority of my body waxed is pretty expensive. The first time I ever shaved my legs in high school I used this & it worked so I decided to give it a go again. The first time I used it I put it on using my hands, which I would not recommend, since it came out super blotchy and I had to do it again. The next day I used the spatula provided which gave me great results. Now I left it on for 10 mins because I also noticed on the first day when I rubbed it on with my hands that it didn’t get my thinner hair.
I used this spray I was so amazed. works as advertised.This stuff works like a charm! I tested on the leg first to make sure i didn’t have a reaction.it worked perfect am so happy with product and i do recommend it!
The hair removal spray has a great effect. The hair removal is clean without leaving marks. The ingredients are also very gentle and not irritating. After ten minutes of spraying on the legs, it will be cleaned with a light rub. The skin is still tender and smooth after use. The smell, the water is cleaned as soon as it is washed, I feel very good, a super favorite.
Really like the product. Buy it for the 2nd time! Recommend to all women. The result is great
Very useful! My legs are soo pretty. Thank to the store!
I have never used hair removal cream before. This thing is amazing! ! ! Really! ! After wiping the smooth, silky, moisturizing, soft and supple skin, I spent ten minutes on the test stickers on the legs! ! No hair anymore! No burning! No redness or tenderness! No allergic reactions! ! Just beautiful and smooth moisturizing skin.
arrive so quiackly, and This hair remove spray is definitely what I have been wanting for a long time. the price and quality is good,This inhibitor is a good helper for people with fast hair growth. Helps my skin to be smoother .
I bought this just to try this. I didn’t have any expectations at all actully.because I have try many products，since you know some of this items doesn’t work at all.but this does work, I been trying for over a week and I started notice some bald spots already. I will need to buy more for next.
This product works really good, I'm a woman battling embarrassing facial hairs and has tried every kind of product till I came across this one. It's not only reducing the hair growth but is also preventing the unsightly bumps after shaving.
Hair removes, irritation does not cause, the skin is lotion well calms. Recommend.