SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair on my arm is a little long. I used other products before and it grows repeatedly. A friend recently recommended this product. After using it for a period of time, I found that it is really not too long, and it has become thinner and softer. It really surprised me. I will continue to use it.
Product has a good smell. Did not irritate my skin and leave it smooth. So far I like it. It came really fast as well. Good alternative for laser hair removal in given situation.
I'm so glad I got this. So much better than shaving. Looks like it will last at least two months if used every week or so. I mostly use for facial hair because, beards on women, not cool.
I have been two weeks earlier than expected, just need to try it, thanks
The effect is amazing and impressive. Finally , won't be tortured by the hair underarms any more. It enables to remove the hair in a short instant. After using it for several times , I have found that the hair of it is reduced to regrow and the skin under the arm feels smooth and tender. As a result of it , it makes me more confident in the public.
Very tender smooth smell and feel after use, love that it’s not a harsh chemical scent. I’ve noticed how hairs got softer and thinner also grow slower. Can’t wait for the final results
For the time being, we'll be watching, it doesn't irritate the skin with 8 min of time
My wife loves this hair remover! She has very sensitive skin and almost everything she has tried like this hair remover ends up breaking here out bumps all over her skin or making her skin look sunburned! But this spray does what it's supposed to do and leaves her skin so soft and smooth! This product is definitely a keeper for her!
Very small container
I have been using these for years. If you use the peeling action quickly instead of pulling it up, there will not be much pain or redness. If you pull up and away from the skin, you will be injured and leave a red mark. Sometimes even bruises. The sooner you do, the better. When taking it out, keep it close to the skin. Smooth the hair in the same direction and peel it off the skin in the other direction. quickly!
This is a compact and easy to use spray. Just spray and go. There is no scent associated with it. I have very sensitive skin and am able to use with no problems. But no significant result after two month of use
Works, but small volume
I was totally disappointed in this product for the fact that its so tiny there's barely enough to do both legs.
I’ve been using it for two days and my hair grows overnight ... like significantly... it’s a nightmare. So far , my legs feel so soft and for the first time , my leg hair did not appear as it usually does so soon. It’s a process. Keep using
This is advertised as if it removes hair and keeps it from growing back. This is NOT the hair removal product. I was disappointed because I was ready to use it for hair removal. Pansly makes a different spray for that. Will report back after using as an inhibitor for a while.
So far it is working I think. It is ok not the best but it is slowing down the growth.