SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High-quality seat back protectors, we tried a few and have something to compare... Our children are super active, they never sit quietly and constantly rest their feet or kick the back of the seat... Previously, we bought transparent protectors that torn almost immediately... Of course, these are more expensive, but they worth the money! Sewn from a dense material and definitely have several layers inside, since they’re quilted and elastic. Thank you!
there are certainly neat children… but this is not my case haha! my daughter always stains seat back upholstery with dirty shoes. so this kick mat is my favorite thing now. it’s durable, thick, perfectly protects the seat from dirty feet and washes easily! I’m happy to have my seat protected with these. thank you so much!
Gave to my husband, he loves it. Our son often stained the back of the front seat with shoes, but this kick mat solved the problem :) even if our son stains the seat, the dirt and dust are quickly washed off with a simple damp cloth! And there are no marks left. Very satisfied with my purchase!
This seat back protector is my favorite!! And this is a must have if you have small children! My kids kick the seats and the upholstery gets horribly dirty over time... This kick mat is great protection!! If necessary, it can be washed with wet wipes : no machine wash needed! Thank you so much!
This mat protects the upholstery wonderfully, we have a big family and now can finally be calm that the seats are clean and protected... Dirty stains are easily wiped off!We took a set with protectors under the child seat 👍 Great brand and quick delivery
Great protective kick mat! Beautiful design, high-quality eco leather and metal fastenings. Easily cleaned with a damp cloth, no need to remove to wash. The size should fit any car. I use it myself and ordered another one as a gift for my sister 🎁
After two weeks of use, I can say that this seat back protector is definitely worth the money. Looks very stylish, fits snugly to the back of the seat. Protects for all 200%! I advise to take two at once for a matching set.
I saw cheaper kick mats on Amazon , but the colors were kind of boring ... I have a brown leather interior and I wanted everything to match. Found these and it's just WOW!! Perfect match! I am so happy with my purchase! Thank you!
Ordered two as gifts for friends. The order was delivered quickly in a beautiful branded packaging. Friends appreciated our gift :) Would be useful for families with little children
I ordered this kick mat for the second time and I am very pleased with the quality! Attaches firmly to the seat, and dirt is easily wiped off this leather material. Hope they last me a few years :)
For my Prius, this kick mat fit well. The quality is good, you can feel there are several layers of padding, its not thin. Useful if you have a large family or if you often transport different passengers.
Neat and cute seat back protectors. Easy to clean and install too. Look much better than transparent or plain black car covers! Chevrolet Malibu perfect fit
Doesn't slip when our son kicks it and cleans up great with a damp cloth. We use it for about a month, everything is OK. Can be a good gift as it comes in a cute box.
Good quality, looks super cute! Very happy with how easy it washes! Simply wipe with a damp cloth and that's it!! Would recommend if you have active kids 😄
I just received my order, the color is even more beautiful in real life than in the photos! Eco-leather is very pleasant to the touch and looks durable!! Love it!
Basically a must-have item if you have kids. This kick mat is super easy to clean and fasten on the seat. Fits the seat back securely and doesn’t move or slide even when my kids kick it
I'm already ordering a second one of these kick mats. Great not only to protect the seat from muddy shoes, but just to update the car interior! Five out of five!
we've been using this kick mat for a month and a half and we're happy with it. installation and cleaning is easy, and it looks very nice in a brown colored car interior.
Kick mat made of very soft eco-leather, easy to clean and setup. It does an excellent job of protecting the seat back upholstery from dirty shoes. Can highly recommend
high-quality kick mats, neat and beautiful. I’m very satisfied. excellent protection against children's feet :) and the size is great - it covers the entire seat to the bottom. thanks!
The kick mat is easy to use and wash, my wife uses only wet wipes. Purchased one for my wife's car. Ordering another one as she wants to have a set. Thank you
This back protector is well sewn, the quality justifies the price and expectations! Made from durable eco leather. Doesn't slip
any dirt is easily removed with a damp cloth, leaving no streaks on the leather. the size is perfect for honda civic seats
Excellent quality, the leather its made from is nice on the touch.Has anti-slippery coating on the back.I'm already ordering a second one.Delivered fast and in sturdy packaging.
Great car kick mat. I ordered a set with the same color protector for a child seat. The quality is wonderful and the size fits perfectly for my Ford Focus 🥰