SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It reminds me of when I was a kid when we owned a real Water nozzle. Something that was made out of metal and copper or brass not plastic! Drop it to the ground no worries, drag it along to Concrete or on the gravel no worries. Aside from some scratches you’re not gonna hurt this nozzle! Made Of high-quality machined parts, the castings are smooth and ergonomic to the grip and an awesome jet of water is great for washing....... anything! The spray tip is adjustable so you can water flowers in your garden without causing harm to the plant (even the tip is made out of brass) For safekeeping the hose and spray nozzle easily detached by the clever use of quick connections. I’m sold, I bought two!
This hose nozzle is well made and constructed out of brass. It has a bit of weight to it. When it shuts off the water flow stops completely with no dribble. It is comfortable to hold and the trigger moves easily. One of the best features is that you get a nice strong stream of water with no fanning when you have the twist nozzle set to straight stream. It also has a nice fan when you set it to a wider setting. Looks like the brass and stainless steel construction will hold up and not rust. Overall very pleased with this purchase and will probably buy another one for the backyard hose.
I'm so satisfied with this hose nozzle! Have only owned it for a short while so can't talk about longevity yet, but this looks and feels high quality with it's full metal body and trigger, and feels very nice in hand. The spray is very even and consistent, from jet to fan and love the trigger and how it operates with the exception of some minor looseness. Even came with a very nice quick connection which is much nicer than the connections I've bought from local stores. I'm replacing all my quick connections with this same type. Will be ordering another for both my outside faucets.
This is a very high quality spray nozzle. The problem is the "quick disconnect" is not compatible with the ones sold at most local hardware stores and the threads in the sprayer are not standard hose thread. So, you can't change over to a more standard disconnect or use the sprayer without the "quick disconnect" they sell. I intend on keeping the sprayer because the quality is so superior to anything I can buy at a brick and mortar store but I am not happy about the disconnect.
This hose nozzle is of very high quality. I like it a lot. It's the best you I can have for the money I spend. I have brought numerous garden hose nozzles over the years and was not satisfied. Thanks to a recommendation from my friend I found yours which is going to last me a very long time. And the price is very fair for the quality. Keep on the good work and thank you.
All metal, no plastic to break when the hose accidentally drops on the pavement, easy to install, good value for the money. I don't need all those fancy spray settings provided by the plastic nozzles that won't even last a season in the Northeast US (with warm/cold cycles) - just give me jet spray or some variant of a wide spray, which this brass nozzle does well, and I am good to go.
Though I've only had it a few days, thus far, I'm completely satisfied. Over the course of the last 20 years I've gone through at least 20 hose nozzles. Some have lasted over a year, several only a matter of months. The heft, sturdiness and simplicity of this one gives me confidence it will prove durable.
Finally a quality built product. This hose spray nozzle is well designed and built of steel and brass. Surprisingly it had an air fit tin option, which can be removed in favor of a conventional screw-on garden hose attachment. More expensive than plastic spray triggers and well worth it.
Absolutely the best hose nozzle I have ever owned. Well worth the extra cash because you will never have to buy another one again.