SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My 8 year old used some birthday money to purchase this product. I saw one review that recommended NOT TO OVER INFLATE the ball. We followed that advice and have had my 8 year old daughter, her 9 and 5 year brothers and every kid that comes over, playing with this thing for the last 10 days! So far we have only had fun with it. They sit on it, jump on it, launch one another from it, etc. We don't take it outside, hoping to avoid punctures. The key seems to be NOT TO OVER INFLATE. The bubble ball should be "squishy" and pliable. If you place a hand on each side of the ball, you should be able to press your palms together with some, but not too much resistance. This recommendation is based on our family's experience. I hope that it helps.
My toddler son LOVES this thing! I do have to add that the pump absolutely does not work..I was so sad to think our wubble wasn't inflating because it had a hole or leak.. until I left the valve in it, disconnected the pump, and blew it up the rest of the way with my lungs.. (take a second to push your tongue in the valve for breaks so you don't pass out) then once we got it blown up the rest of the way the pump went in the trash. Otherwise great product! My son just has a blast with it, such a simple way to have a TON of fun! He also has a fuzzy wubble, and that's been great, too.
As other customers have said if using as a water balloon battle. Not so much fun. However have your kids bring them to the pool and watch the fun. Kids from 1-20 couldn't wait to get their hands on one. Kids have so much fun! The blue ones is hard to see in pool nut that seems to add to the fun.
these are soooo fun!! Got them for a pool party & they were a hit! Definately will be my go-to gift for birthday parties this summer! Very easy to fill too, a few popped but the kids filled them waaaaay too full ~ came with 8 balloons 🙂
I love these… my 6 year old can fill them even. There is very little mess. They can get holes in them, but ours have lasted and lasted. You can even set them in a bucket of water and they will fill up “some.”
Super cool. My kids hate regular water balloons because I make them pick up every piece of rubber left afterwards. These allow the fun of water balloons without the environmental impact. They feel like breast implants before you fill them. The outside is soft and they are easy to refill.
These were the favorite pool toy of the season for my five-year-old, three-year-old and one-year-old. Older kids wanted to borrow them in the pool too. There are lots of fun and I will be getting them again next year. Great gift idea too!
We get these every year my kids use them to the max… they have the most fun playing with them in the pool. They are always a hit at parties and as gifts! They do break but usually after my kids overload them with water and float on them in the pool for hours!!
I first saw these when a YouTuber demoed them and I though they'd be fun for my teenage boys. They are indeed reusable, and self sealing. No more picking up tiny pieces of water balloons from all over the yard. These are incredibly durable!
Bought these for my grandkids that were coming to visit me and they have been a hit with all of them, ages 5 - 11. They hold up well to various fills and stretches. Today my grandsons took them to the beach and everyone passing by wanted to know what they were. Great fun!
My six-year-old daughter loves this thing. We've been playing with it outside for a good 30 minutes and it has not popped yet. Very very good toy.
My son got this for his birthday, so far so good! I wonder if people have issues with tears because they overfill it? It's been on grass, rocks, cement... No problem!
Kids love for the pool!! The are reusable water balloons. They expand to get HUGE!! They’re a hit every summer!! I replace each year because they get ‘gummy’ over winter.
All the kids at the neighborhood pool loved to play with it. Hours of fun! Beware that they do tear relatively easily!
The ball was stronger than I expected. My grandson and his brother and sister are giving it a good workout. The ball is providing hours of fun. I am very happy with this ball.
My grandson loves it! It was a gift as he kept asking for them and he’s been having tons of fun with them.
Fun, durable product! Highly recommend for any age! We used them heavily last summer as they are reusable so we bought some more this year!!
Very fun my grandson and I love them we use w water or just blow them up
this is the only thing my grandson asked me for as a birthday gift! he loved them!!
Great price, we know the product from the summer. Fun idea, both 2 yr old and 8 yr old like them.
My son loves to play with these. They have a very intriguing feel. Easy to use and reuse.
These are a lot of fun. The more you use them, the more they wear and rip. Tears occur at the seams near the top.
Super fun!!! Ours is still in action since X-mas morning! We've refilled with air once, after about 3 weeks. 4 stars instead of 5 because blowing it up the first time is tricky. The trick is using plenty of the "grease" they include and pushing the pump in farther than you think it should go. You think you are popping a hole in it, but really you need to get all the way through and puncture the "belly button" in order to inflate. Otherwise the air goes nowhere. Good times. Dust sticks to it, so after a while it gets a little funky, but lots of fun. We keep it indoors.
Ok, I'm giving this 4 stars because I knew what I was getting from reading reviews, my little girl wanted it. Knowing that it wouldn't last I did get her 2 more from another store. So the outcome. We went camping & brought it with us. The ball lasted about a half hour, then it went in the garbage. A lot of small holes all over it. The other 2 was for when we got home. They didn't last very long either. But the short time she got to play with it, she had a blast.
Delivered in good condition. Beautiful color!