SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These are really awesome! One of the neatest things is being able to charge different incompatible devices using the same cords.
SOOO easy to use! Stick the magnetized plug into the device, then find a glowing power cable, then the the magnets connect! NO more rat's nests!
Reasonably priced cable and actually works well.
Fast shipping and good quality. I usually except less when buying online, but the magnet is strong, and charging works.
Good magnetic cable, very simple to use and convenient! I am glad I managed to find such a good value for money
I had a question, and they answered almost immediately. happy with the service!
Seems to be a great product, but I cannot charge my phone in my car. Just keeps telling me accessory not compatible with device. Came to realize, that the only time I had issues was when I was also running my diffuser (which I would run everytime I turned on my car) So if I don’t run the diffuser, it’s completely fine. Must not get enough power when I try to run it and charge my phone.
I had a different brand and am happy that these cheaper cables match up to the plugs for those. The only downside to these is that the cable wrap is a little scratchy. It makes my arm itch where it rubs if I use my phone while charging.
I absolutely loved this product for my phone (Samsung Galaxy S7). Lived up to my expectations - quick & easy ability to attach/detach phone to charger. Really only had to hold my phone near the charger & the magnet drew itself towards my phone & attached itself.
This is a Great product but this is why i gave it 3 🌟 's. I would really give it 3.5 but 2 of the biggest things i have a problem with is the 3.3 ft cords are not really long enough. Also the magnets are not really strong enough and the little adapters are a little bulky.
I love these cables. The whole idea of detachable connectors and magnetic attachments is awesome. The only design flaw I learned hard way today: the magnetic tip of the cable may accidentally stick to some piece of metal (a pen in my case). Doesn't feel very safe.
JUST PERFECT!!! Thanks!!