SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My kids have fine motor skills problem and they are having hard time holding the pencil correcly, now its easier for them to hold the pencil and learning to write letters is much fun now. This pencil grip is awesome!
It works fine for my students. Yet, it is a little bit hard to put it on fine markers. My students use markers to practice writing instead of pencils. Other than that, it is perfect for young children. The price is reasonable. I recommend it.
These are way cool my kids are always complaining about their fingers hurting from pressing on their writing utensils and these help alot. And it has a cute holding tin too.
My son is 4 and has a hard time holding his pencils and crayons. This grippers work wonders and his writing has improved so much. So grateful I bought these.
This product improves mobility issues with holding writing utensil correctly. Great for beginners and elderly.
Great for pre kindergarten. My daughter is able to find the best grip for herself with multiple grips to chose from.
This works well but doesn't fit all pencils.
My 4yr old was having trouble holding his crayons and pencils. These grips have helped soooo much! Definitely recommend!
Perfect for my 4 year old to correct his pen holding. His preschool teacher liked it so much she ordered some for the whole class.
They arrived faster than the expected and well packed. Overall quality is good. I’m satisfied with my purchase and store work.
My kids loves to us it, there super cute and easy to us. I totally recommend this to anyone
I bought these for the preschool kids in my daycare. They work great & are cute!
They are GREAT!!!!! My 4 year old grandson loves the product!
My son uses these to hold pencil better. Its helped him a lot. I can actually read his writing.
Excellent store! fast shipping, great quality. Will order again :)
These are fun and great for my LO to learn to grip a pencil correctly.
recieved today, it's so nice! thank you so much
can’t complain, is of top quality
just perfect!