SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ended up liking this stand so much I got another for my office. Perfect angle for me at its highest. The plastic is sturdy and I really like the swivel. My stand at home is usually folded away so I appreciated that the phone stand clips in place for carrying and you wont end up losing it when you put it in a bag. I have a fairly thick shell on my MacBook Pro and it fits just fine. Folds up pretty flat. Good design and I hope it lasts.
I wanted to get something that can elevate my laptop and this works really well. I use the medium level and it is perfect for typing and it raises my camera for the perfect angle for video conferencing. It feels sturdy when I’m typing, it takes some time to get used to it but it’s fine. The best part is the slot on the side where I can place my phone. It’s a nice add on!
I recently bought this and am happy that I did. I wasn't sure how I was going to use it (laptop or drawing tablet) but it looks like I'm going to use it for my drawing tablet. Two things I love about it are that it has a holder for my phone and that the thing where my tablet is held turns. This lets me get those angles that it's a little hard to get with just rotating the page.
I normally don't write reviews but I actually really love this stand especially for the price. I'm working from home now and this stand has been great for video calls and helping keep my neck from hurting. My camera is at the bottom of my laptop so by putting this on the highest setting makes video calls much better quality without the unflattering angles.
There's a handle on the front that sticks out a bit. It's unnecessary and takes up desk space. In my situation, it also interferes with the mouse by clicking the right mouse button if I accidentally bump the mouse into the handle. They should have minimized the amount the stand sticks out in front.
I ordered this for my child's school laptop (we homeschool) and she needed a solid ergonomic stand. This seems to do the trick. And I like that it can swivel if she needs to show me her screen more easily. I'm not sure yet how it will withstand the daily use of a grade-schooler.
It raises my laptop camera about 7 inches higher so I can get the perfect angle for my video podcasts. Product is sturdy and super easy to use and adjust.
It's perfect for raising the camera to the appropriate height for online video meetings and virtual happy hours.
I had doubts about it supporting my laptop but it is proving to be strong and mighty. I highly recommend.
This stand is great for presentations, online meetings and organizing your desk space.
Seems rugged and sturdy enough that I'm not worried about the computer falling.
Provides wonderful ergonomic positioning and could not be better designed!
It is very lightweight but sturdy, with just the right range of adjustability.
This laptop stand is awesome! You literally cannot beat the price.
Great for watching videos but not great for typing.
I had a hard time with placing the phone holder.
Perfect for my laptop extended desktop.
This does not sit firmly on the desk.