SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is the third of this kind of leash that I have purchased. They all serve the purpose, however the other two stopped working almost immediately. I have high hopes for this one because of the extra swivels and fabric at the handle and at the end. The extra piece at the handle permits me to wrap the leash around my hand without slowly breaking down the wire that supports the lights.
It is really gorgeous !! The quality is great :) This is a very well constructed leash. I love the padding around the handle. It's also nice to be able to recharge the leash and the different light settings. The power box/light settings is in a nice area that doesn't interfere with your grip on the leash.
I have a 6 month old 5lb Yorkie and I ordered the purple color with XS collar and the 4 ft. leash. The collar is slightly adjustable but not by much. It fits her little neck with room to fit my fingers underneath. The leash is NOT heavy by any means and i find that the length is perfect for her little size.
I love the three settings for the lights. In my area there aren’t a lot of street lights and this leash is extremely bright Definitely can’t miss my dog now. It’s a bit shorter than i would normally get but my dog doesn’t seem to mind. The handle is cushioned so even when he did pull a tad the handle doesn’t hurt my hand. i would definitely buy this again.
JUST PERFECT!!! Thanks!! This works really well! It gets dark so early in the PNW and I worry about my dog not being seen. This made me feel a lot more comfortable. My only complaint is that the light stops about a foot away from the dog, which I didn't really notice in the picture. I wish it were bright closer to him as I'm concerned about him being seen, not the end where I'm holding it!
I've just had this for a few days but I love it so far. I think whoever first came up with this idea was brilliant. I had seen a neighbor with something similar, so I searched on internet and chose this leash based on other reviews and the price. I normally walk my dog early in the morning and at about 10pm. We have no sidewalks so we always have to watch out for cars; this leash shows up much better than simply carrying a flashlight. I was worried that the length would be a problem since her other leash is longer and this one is only about 4 feet long, but it has not been an issue. We have taken four short (about 15 minute) walks with it and I have not had to re-charge it yet.
I adore these lighted leashes. We often have drivers slowing to yell "Love the leash!". The eighty pound black dog and my winter coat aren't by their very nature very visible in the dark Virginia mornings. No sidewalks further compound the potential dangers. Lots of fur doesn't work well just with lighted collars. These leashes are great except that wet weather doesn't sit well with them. I'm on my third leash--they have a fantastic lifetime warranty and since the first I've carefully kept them from getting wet. After four to 6 months, the lights simply give out. One band or the other won't work and so I take pics, contact their service center and voila, in a day or two we are safely lit again. I do wish the lights were on both sides. I did try another leash and like it as well, except it is shorter than my dog is long and he isn't too keen on being that close when we walk!
I bought two of these leashes; one for each of my dogs in neon orange and yellow. Both leashes look bright and vibrant during the day even when they're not turned on which I love. During the night, both colors (yellow and orange) are clearly visible - the yellow shines more of a green when turned on but i'm fine with that. I got many compliments on the leashes! It has a soft padding for your wrist and grip of the leash as well.
works great--very visible. It's a little stiff so it's not as discreet from the dog's perspective as a nice thin leather leash. The stiffness occasionally causes it to pop up in front of my dog, making her want to chew it. Glad I have it for those wintertime evening walks. I've used it many times over the last few weeks and have not had to charge it yet.
We have the green one and it is so excellent! Our labradoodle is the coolest dog at the dog park and all the owners constantly comment on the least and collar of the same color! Just charge up on the USB and press the button to indicate which level of "flash" you want and voila!
My husband and I often do not have a chance to get a run in until after dark, and our black dog can be hard to see in areas that aren't so well lighted. This solved the problem!
I am so very disappointed. I loved this leash and the concept and safety it provided.
Superb. This works great and for the price you can't go wrong. I live in a dark area and when i walk my dog at night i always get nervous people won't see us. This solves all those problems one charge lasts us a few nights of walks. We got the green leash i have to use a harness on my yorkie so we don't have the color but the leash is just perfect and enough brightness in my opinion. It looks like a large glow stick when walking. It is worth the deal if your looking for some reflective walking gear for your pup.
Perfect. I will buy another LED Leash for my cat now!
I walk my dog every night and my old lite leash died. All I can say is the leash charges quickly, and works as advertised. If you are looking for a bright, well made dog leash - look no further.
Leash is incredible! Came already mostly charged. Hooked up to USB on my computer for 1/2 hour, good to go. Took my dog out last night--amazing brightness. Glad to pay this price for something that could/will save my dog's life. And mine.
Got the green and it is truly beautiful. Came perfectly packaged. Quality of leash is outstanding, and it truly does have a comfortable handle. One of the best products I've bought in a long time.
This is a great leash for safety purposes while walking your dog at night. The leash is fairly wide and has a strong, weighty feel. While we bought a pair of these for our 10 pound toy poodles and they work fine, they are probably best suited, and would feel best for medium to larger dogs. We are more accustomed to using slightly thinner leashes for our poodles. The leash has two switches, so you can turn on/off the upper and lower halves of the leash independently. The leash comes with a USB charging cable, so all you need extra is a USB wall outlet charger to plug in, and then you are set to charge.
I bought this for my dog, who walks my husband 10 miles each night. It is RIDICULOUSLY bright, and I love it. Talk about safety, my husband says he gets people driving by pulling over asking him where he got it.
As the nights start to get darker, this leash is invaluable when taking our dogs for a walk along the dark sidewalks. It lights up well and the charge lasts a reasonable amount of time.
Thanks to the store for offering LED Glowing Leash on sale
There are really friendly customer service. I had a lot of questions and it all was answered. I recommend buying here! Definitely!
People tend to drive double the speed limit and drive through stop signs in my dark neighborhood, so cue the illumiseen. I switch between a normal leash during the day and use this exclusively at night. The batter lasts a while, ive had it for 2 months and still havent needed to charge the lights. It's durable and holds my 50lb puppy fron charging at deer, although i wish the wrist grip was a little softer.
We bought this for our son after welcoming their first puppy into their home. He lives in a busy neighborhood with a decent amount of traffic. He’s had countless people stop to admire his leash( and Lab puppy of course) and inquiring as to where he got it.
This leash is great! I like that I can recharge it a lot. I didn't like the idea of wasting batteries, or the whole least with those other light-up leashes out there. It makes me feel better when walking my dog at night. I hold the leash across my mid-section too as I walk, so drivers know where I am as well :)