SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i'm satisfied with the purchase
I bough this leash as a Christmas gift for my husband who walks our dog at night. It works great. The light is very bright and should alert traffic that there is a human walking a dog on our dark street. One overnight charge has lasted since Christmas. We’ve followed the other reviews and have not used it in the rain. It feels strong and sturdy, like any other well made leash.
Absolutely satisfied with the LED Glowing Leash. Thanks a lot!
these leashes are great nice and bright so you can been seen at night .. , i walk the dog every night for over a hour and then some and they last through the walks very easy to charge just plug the one end into the battery plug the other into your computers usb and they dont take that long to charge.. we got the 6" leash vs the 4 purely our preferance to have the longer leash, since we have gotten these i would say we have been stopped at least a dozen times with people asking about the collar and leash saying comments like they are great nice and bright to been seen at night. definatly would recommend to anyone who walks at night like we do my only thing i wish they had usb rechargible harnesses as well that would be great for us
I love this leash! It’s was a perfect solution to our evening walks around the neighborhood. It was also really easy to charge. But the leash will flip occasionally when our pup starts sniffing around in bushes
This is an awesome leash for walking in the dark, while a bit heavy and thick for a dog under 10 lbs, it is tolerable.
This leash is extremely bright and visible. I love the fact that it's non-tangle. It also holds a charge for a long time. The dogs don't even seem to notice the lights. When I was using it recently, a man who saw it from about 50 feet away said, "Boy, if you can't see that . . . ."
I love how bright they are and that the LED lights are rechargeable. I use them every night for at least an hour (slow flashing mode) and the leashes, collars, and belts only require charging about once a week for an hour or so. Bicyclists, joggers, pedestrians, and car drivers have stopped to comment on how far away they could see me and my dog, how easily they could tell I was a pedestrian walking a dog from a distance (easier for them to plan their course of action as they approached), and asked for information on where they could purchase the items. Some of my neighbors have already purchased their own after seeing mine in use. I have used them in the rain and they work fine. Highly recommended!