SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I wrote an extremely long review that got deleted before I could post it but to sum it up the brush looks exactly as pictured and works amazing when used correctly. You HAVE to start detangling VERTICALLY at your ends and work your way up then follow up horizontally. This is a must especially if you have extremely thick and curly hair like I do. I got those instructions from another post with the original brush and they really do make a difference. You will love seeing and feeling the brush flex through your hair. This is the first wash day in a long time that I did not have to separate my usual 4 detangling sections into smaller ones to reduce breakage. There was way less shedding and breakage than normal which shocked me and I am very pleased to say detangling took less than HALF my normal time. To give you a picture, I have EXTREMELY thick and tightly curled 4b/4c/3c hair that generally takes well over 1 hr-1.5hrs to detangle not including styling. I used one brush with the attachment at the top for fear of ripping my hair out without it. I will try the other brush with the attachment at the middle of the brush and see if there is a difference. Over all I am very pleased with the purchase and will be referring other people to buy these brushes. For some reason I cannot upload pictures or videos right now but I will check back later.
This product is terrific! I am never able to completely detangle my daughter's super curly textured hair because it always ends in a crying battle. But with this brush, for the first time in her 8 years, I was able to detangle her hair within 20 minutes without the fuss! The clip that comes with it to stabilize the brush bristles pops off a lot so my 8 year old gave me the idea to put the hair bow around it and it worked perfectly!
This detangling brush is GOD sent. I literally detangled my 4c hair in 10 min. I took down my bun, sprayed my hair with some instant moisture, stretched my hair and brushed through the majority of all of dead hair without any major pulling or tiring efforts to detangle. After shampooing and conditioning, I detangled with conditioner and this brush raked thru my hair like butter. I also used this on my clients hair, same results and cut down on detaingling time. Awesome products guys.🙌🏿
My daughter and I have SUPER curly hair. She’s 10 and learning to take care of it herself. She often doesn’t get conditioner worked all the way through, resulting in a tangled mess. I ordered this 2 pack so she’d have one brush in the shower (to brush the conditioner through) and one for when she got out so I could make sure she got all the tangles out. We used it last night and it worked PERFECT! I love he fact that it’s plastic so I can clean it easily and that it’s curved. Highly recommend!!!
Got these brushes and some other one and this definitely works on myself and my daughter's tender heads. Use one in the shower. So easy to clean. I actually untangled my hair quickly too. Split it into 2 sections and was done in about 7 mins. It's great! Definitely recommend. We will holler if we feel any pulling. It's always a struggle finding a good brush for us. I tried the crave naturals one but I guess our hair is too think cause it barely goes through and very hard to get a good grip on that brush, especially with product.
I definitely recommend for my naturally curly hair women. This helps not only in the shower with detangling but it helps after you put the product in your hair. The brush is so flexible , it glides right through. I have thick curly hair and it works for my texture. It comes in a pack of two for a great price!
Thank you soo much!! Quality really good! I'll give this store 5 stars.
I am blown away by how this brush actually works! I usually spend so much time detangling my hair and as a result, am left with bundles and bundles of hair everywhere- and that's with a wide tooth comb. Used this brush for the first time today, night and day! Would definitely recommend for those with black natural curly hair.
I am biracial and omg this is the perfect comb/brush. I always broke regular combs even the wide tooth combs. I have really thick hair and it gets tangled. This is definitely the go to brush. I will use this type of brush forever.
it looks exactly like the picture and i know for sure my best friend will love it!
I have curly hair and I also experience a ton of fallout when I brush it. I’ve tried so many different brushes and they all rip out more of my hair than I’m comfortable with. Like I would pull out a handful of hair from my brush. Decided to give this one a try and it’s the best one I’ve had. Still fallout but the expected, normal amount.
Glad I could find a proper detangling brush online, recommend
I love these detangling combs. They make the process much easier because the flexible rows of bristles apply tension but loosen if it gets caught. The typical brush only loosens bristle by bristle. You can adjust how much tension by only using the end of the brush or more tension if you brush close to the handle These rows of bristles can also be locked in they the included brace. There are two “settings” to place the brace so you can choose how you want for the amount of curl in the hair. The brush material is a flexible plastic and non-porous, not silicone or rubber. So it can be disinfected through immersion. Overall, this is a good comb for personal or professional use on not just curls, but all hair types to avoid developing traction issues with combing wet hair.
It was easy to use on my 3year old daughter's curly hair it didn't take as long as usual.
really happy with the magic brush, recommend this store!
It really works :) wouldn't use for the wet hair though, if it's thin as mine.
I purchased one for my daughter and I. Normally, detangling can be time consuming and I dread doing it. My hair felt soft afterwards and I could rub my fingers through.
It smelled like plastic after I got it, so I used a bit of perfume. It's also a fun way to add some fragrance to the hair. Detangling is okay, but the smell was annoying.
I LOVE THIS BRUSH!! My daughter and I have 4c hair. After washing and condition our hair I use the brush to detangle her hair..what normally take 15 to 20 minutes..it only took me 7 to 10 min ! This is a winner for me.
made a nice deal ordering this brush, can totally recommend
Looks exactly as in pictures.
Can't remember where else I was able to buy a professional brush for such price
this brush is awesome, you have my 100% positive feedback
i'm truly happy to find such a low priced magic brush available online
i really liked this brush, it's better than i hoped