SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm getting a new phone Wednesday and I've wanted a phone stand for some time. I read a lot of reviews and got this one. I like that it's got a solid base and won't tip. It's quite sturdy. I like watching and listening while washing dishes and eating and this makes it safer and easy. My new phone is waterproof but I was always worried the old phone would fall in the dishwater where I had to place it. Now it's safe and easily visible. Really love it!
I love this. I bought this one and a similar one to see which I liked better. This one won hands down. It's sturdy, the rubber type material keeps the phone from falling off easily, and works great for video calls. I have an iPhone and it doesn't block the plug for my headphones when it's on the stand. It will also hold my tablet, which is of course bigger, but when I use it vertically instead of horizontally, I just have to be more careful, but it still works.
This phone stand is simple yet extremely useful. I purchased the stand to help keep my phone from getting lost in the piles of documents and folders on my desk and it has done the job nicely. The stand is lightweight yet sturdy. I can set my phone on it either horizontally, or vertically. It’s easy to reach over and respond to messages/emails, and I find my hand doesn’t get sore from holding all day. I am happy with my purchase and especially the price!
I purchased this stand for my cell phone and was pleasantly surprised when I opened the box. The materials are very durable and sturdy. Some assembly is required, however, all tools needed for assembly are in the box. The item does not pivot, so if that is a concern you may want to purchase something else. Other than that this product is wonderful and I may buy another to keep on deck if I lose this one! :-)
Easy to use, I wish the bottom shelf that holds the phone up was a little deeper so my phone with a thick case would sit a little more stable. I've found a way to make it work, and it definitely has a balance that works well for a phone. I thought it was adjustable in height, but it will work well for my office desk.
I absolutely love this stand. It is perfect for all my needs. The base is heavy enough to keep it stable without it actually being heavy. The angles are adjustable and the space underneath allows for cables to hang without getting tangled or being in the way. You can have your device vertical or horizontal. That’s great!
I bought this to take calls while working from home and it has worked well for that, but I also realized that it works pretty well for taking time lapses and videos with my phone as well. It even works with the back camera by placing the screen "face-down" onto the stand.