SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Easily would buy these again and again. I love the quality and price it is hard to beat. I have brushes from different famous brands and I must say these are hands down my favorite overall set of brushes. Plus I have to say they are great for beginners and professionals. I have used mine over 20 times and washed twice and I can say they have collectively only lost 5 hairs. The range of brushes is also superb and with that I have used every single brush with ease. Highly recommended.
I got these lovely brushes. They’re stunning and beautiful and would like to reorder my favorite brushes from this set. There’s like 10 brushes that I gravitate to. I would like to get 2 more of each. But there’s no way to customize a set. No shedding, try to speak of. The density of the various brushes are on point for what their intended use is. Real makeup artists know these brushes are legit and super affordable.
By far the best value and quality of brushes out there. Definitely morphs dupes! This is the third full set I’ve purchased from this supplier and I’m completely obsessed. Applies and blends well. I clean the brushes regularly and have not seen any hair fallout or the brush head coming off the brush handles. Overall I am very happy with my purchase and recommend these brushes to everyone.
Absolutely love these brushes. They are so soft and beautiful. The eye brushes are fantastic. And what you pay for them is insane because you would think they would cost as much as the higher end brush sets. I'm gonna be ordering more sets as gifts for my friends. These are so worth it and very inexpensive. I'm obsessed with this supplier.
Love these brushes but have had some issues with shedding after a few months of use. I take really good care of my brushes so I am just copping it up to a couple of loosely bound ones. I would recommend it for someone who needs a good set to have around.
It’s a great value. Some of the brushes are not so soft and I wish there were more tapered blending brushes for eyeshadow but overall, they do the job.
I'm happy I found the brushes. They look beautiful! The combination of material and color are so great! I haven't used it yet but I can tell it's a good quality.
I bought these for my daughter for Christmas and she’s obsessed. Can’t say how they hold.
Up over time but such a great selection of brushes especially for the price.
Love these. Quality is on point. I usually use morphe brushes and these are just as good.
Beautiful set of brushes, but not enough for salon quality! However they do the job and I’d recommend it!
Got them as a gift for my sister, she was amazed!
They are adorable and of great quality!
Great brushes. Beautiful.
Some brushes are great. Some are quite coarse and rough.
Great product.