SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've tried a lot of different sponges. My favourites have always been the ones from primark just because they're the perfect combo of soft and dense. But they used to development little holes and rips whenever I cleaned them. These sponges are just perfect. Some of them are slightly softer, some are denser but all of them are great! They're easy to clean with a soap bar. They don't retain make up like other sponges, they get properly cleaned. No holes, no rips.
I was never a fan of makeup sponges... (I know horror of horrors, I used my fingers!) as I was unable to find one that felt comfortable to use or didn't fall apart after a month of use. Well, that all changed w/ these sponges. They're easy to use, don't fall apart and when using them with my foundation, provide even coverage while using less product.
I’m honestly really stinking happy with my little sponges. They double in size as soon as you get them damp but they don’t soak up like any of my foundation so nothing goes to waste. It applies my makeup smoothly and works just as well as a beauty blender but for a fraction of the price. Totally worth it.
Before I say anything else, I have owned a bunch of actual Beauty Blenders. These makeup sponges are REAL Beauty Blender dupes. They are just as soft as the real one. They don’t absorb a lot of product which is a huge no no when I purchase makeup sponges.
The sponges expand nicely once damp, and felt spongier and more dense than the RT sponge. They are very soft, as well. They feel more rough when bouncing on the skin, but I would attribute that to the greater density.
These are softer the a Real Techniques beauty blender but still work great. These are by far a better deal, they work the same but are cheaper and you get more sponges for your buck. I will definitely purchase again. Also arrived right on time.
I bought these after trying at least three other make up blenders, and these are by far the best. I never tried the original beauty blender because of the high price point for one, but I think these must work just as well, for a fraction of the cost.
love these things! this is my second order and I tend to go through sponges pretty quickly (fear of germs, don't judge). PRICE is perfect