SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am naturally a skeptical person of watches because I have never had a watch last longer than a few months. Much less the first week without a scratch on the face or the band breaking. This may honestly be my favorite digital watch to date. Shipping was sooner than expected so that is always a plus. Watch was simple to set up. Face is seated below the beveled edge. Came with a plastic covering on the face which surprisingly has acted as a screen protector, not that it has been necessary. Light lasts 5 seconds which is ample time to read the larger face. I would describe this watch as crisp. I have every intention of making this purchase again. Thanks for a quality product.
My current requirements for a wrist watch are simple - time, date, easy to read display. Though this watch has some other features, I now use my phone for functions I used to look for in a watch such as alarm, stop watch, countdown timer, dual time zones. [Yes, my phone can do time and date; but those are more convenient using the watch.] Fashion is no longer a concern of mine. Given my requirements and the price, this watch is a great value for me.
This watch is very practical, and serves its primary purpose. I would re-order this watch again; when my current one breaks. The only drawback that I have encountered; is regarding the watch's alarm function. For example: If it's currently 11:00pm, and I set the alarm, to wake me up at 7:00am. The watch will give a loud beep, every hour, until 7:00am arrives. This function defeats the purpose; especially when I am a VERY LIGHT sleeper.
I purchased this watch because my eyes are not what they once we're. I can take a quick glance day or night and read the time and date. In addition, it was so easy to set up the watch. I was done in 3 minutes! So setting up the watch which is usually for me the most tedious was very simple. There are bells and whistles with this watch. You want to see the time and date clearly? This is for you.
I needed a simple watch with a large display and light for my job where time is of the essence and is regularly logged. The watch comes exactly as pictured, is easy to use and is much nicer looking than other digital watches that cost twice as much. Not too much more to say than what you see is what you get and that's a good thing if this is what you're looking for.
This watch's face is HUGE! Which isn't a bad thing. It's very easy to read and has held up well. Had it for 2 weeks and I haven't noticed any water vapor appearing below the plastic (aka the watch sweat of impending death). Used during moderate swimming laps 3 times a week, in the jacuzzi, and sauna and doesn't show reasons for worry. 5/5 so far!
I thought that it was such a great deal, I bought 2. Second day now and it's still working. I have high hopes for it even if it has a short life span. I mean at least a year!!!!!!!!!!!!!! I'm not one for the timing possibilities and all the other features, but it seems like a lot of BANG FOR THE BUCK$$$$$$.
I bought this for one reason: easy to read day and night. I am happy with both. When the illumination button is pressed the light emitted by the digits are in sharp contrast with the background--what I had hoped.
This watch feels great when wearing it. Easy to use all of the functions. Keeps time very well. It handles contact with hard things without cracking or even picking up any marks. I am pleasantly surprised at how nice it is.
I work security and sometimes my watch gets put to the test of durability. Needless to say, it has held up, I can wash it with soap and water without any issues to the watch.
It is a nice fully functional watch, the only problem I have with it is that it is slightly uncomfortable.
I like the large numbers. I bike/hike 50+ mi./wk. and the numbers are easy to read while doing an activity.
Has what I want and need. LARGE read out, sturdy. No frills, work watch. I'll probably get one more.
Great inexpensive watch that is waterproof and easy to read.