SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've shopped so many different breed specific websites trying to find the perfect comfort-harnesses for my mid-sized dachshunds. They are bigger than miniatures but smaller than standards. The thing about dachshunds is their chest is larger than the typical small breed, and it is so important to protect their backs from injury. This harness looks EXACTLY like the ones sold on dachshund specific websites, but for nearly 1/3 the price. I get lots of compliments for how cute they look and the fit is perfect. Not a single rash or chafing on either of my pups, even after miles long hikes. My little girl pup has sensitive skin with some dilute alopecia in her armpits (hairless patches), and she has never shown any signs of irritation from this harness. It fits loosely enough to wear over a sweater in the winter while still being breathable in the summer, but still snug and secure - no wiggle room to escape.
I am a dog trainer with a 12-week old Norwich Terrier. Small yes, but being a terrier, quite chesty. Being a dog trainer myself, I do not use vests to walk or train my dog. However, my little guy needed a vest to wear in his car seat that has two restraint straps. I can't speak highly enough about the quality and fit of these vests. So much so I ordered two more in larger sizes as he grew. SO many compliments on this stylish vest, people ask where I got it from, and I'm proud to tell them. It is SO well made, and easy to use, my little guy just lifts each foot on his own to step into it. What could be better? Best vest out there in my opinion.
Third time purchasing this harness. Originally I was looking for something on the cheaper side because my pup is growing quickly and I knew it wouldn't be used long, but needed it to help with leash training. I didn't expect much but I've been pretty pleased. Definitely helps control my energetic APBT while on her leash, hasn't started to rip or come apart anywhere and looks great on her. She doesn't seem to mind it, and would have no problem letting you know if she did lol, so I assume it's comfortable for her too. Good product at a good price, recommended.
Love this harness! At least I think my dog does ... I will definitely be buying this again when he grows out of his large, if he does. Frenchies have sensitive backs!! For anyone who has a frenchie, dachshund, or other breed prone to back problems, this would be a great harness for them! And it is NOT recommended to walk dogs like this on collars! So get them a harness, preferably this one! Their backs will thank you for it :)
This is the right harness for my 4 month old pug. The buckle is on top interlaced with the strap, so there is no worries about the buckle coming off when my dog tugs or pulls during walks. I had a harness with tiny buckles on both sides of my pup's chest, but the buckle often came loose during brief walks and I was afraid my pup might run off. The material is soft and flexible too. I'm not sure if it's water-proof though. Anyway, I'm not worried about the harness coming off my pup and got to enjoy the walking.
My Jack Russel is a hyper little escape artist!! I have tried so many harnesses and he always finds a way out! It’s been very frustrating. Until now! This harness is amazing!!!!!! He can’t back out of it and he is very comfortable. It’s tight enough that it's comfortable for him but also snug enough that he can’t get out. Plus, it’s super cute on him. Very happy customer. Wish I had found this harness years ago!!!
Easy to put on. SOOOO easy to put on. Comfortable for the pup. We have a 14 pound Westie mix. Doesn't interfere with his walking and running. The leash doesn't get tangled up. Excellent product and well worth the price which was quite reasonable.
Perfect!! our little guy is 2.25lbs. I was looking for something he couldn't back out of and escape. And this one works great
This harness works pretty well on my dog (who resists other types of harnesses). Easy to get on and take off.
Although I made the mistake of purchasing a harness a bit too small, it is a nice product.
My one year old Shih Tzu could escape every harness I put on him until this one. I highly recommend it
These harnesses are light but not flimsy and they are super comfortable for our dogs to wear.
Finally, I finally found one that fits. Plus this is the best one I've tried. It's made very well, it's comfortable for my Chi, and he gets excited to put it on.
Absolutely love the style, fit, security, and light but strong material the harnesses are made of.
We love this harness! It's the third one we've tried for our new pup, Disco.
It’s a bit hard to clean, but really, I don’t have any more complaints. Definitely do recommend.
I've bought a lot of dog harnesses over the years. This is my new favorite.
Fast delivery. Exactly as described.
Nice material,very comfortable,my dog loves it!
This is a nice harness.
Beautifully made
This is a beautiful harness.