SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was pleasantly surprised at how nice the humidifier looked from the moment I opened up the package. The directions were easy to follow and setting up was a breeze. The changing colors on top are soothing and there is barely a sound from the bubbling water. It's portable and easy to transfer from home to car, and I am seriously considering another one for my sun-room.
I love the fun color changing option of this humidifier! My daughter was instantly mesmerized by the rainbow of colors. It fits nicely in the cup holder of my car and isn’t overwhelmingly strong. With two kids, my car can get messy and the last thing I want is funky odors looming around. This was a great addition to keep the bad smells at bay. Please note that the humidifier comes with a usb cable which I plugged into my cellphone charger to function.
I used this humidifier for a 16 hour road trip (8 hours each way). I would say it lasts about 3 hours until you have to refill the reservoir again. It worked seamlessly, fit perfectly in my cup holder, diffused plenty of mist but not an overwhelming amount. Highly recommend it!
I just got 2 of these to try out. Extremely easy to use. I put one in my car's cup holder and the other by my PC. I used peppermint oil, about 5 drops and it worked great!! The different light settings are nice.I'm buying a few more as Christmas gifts and one more for the bedroom. GREAT price.
I love it so much. I always forget to bring water in the car, but when I remember it's a fun, nice smelling experience. Especially at night with the light (,: I've had it for more than a month now and it still works perfectly.
When I first saw this I thought it was a bit expensive for the size... I knew it would be small like a car cup holder size but it’s certainly smaller than I expected. I’ve had it for over a week now in my work building office and I have to say I’m pleasantly surprised at how much I like it. Although it is small, it’s powerful. I have about a 9 x 6 office and you can smell the oils through the whole room. It’s so quiet that I’ve even been bringing it home to use by my bedside. Hopefully this lasts long for the price! I may get another if it does.
Great little humidifier! Perfect for my car and is very quiet. I bring it into my office, too. Easy to re and clean. Can function with lights on or off. You don't need more than a couple drops of essential oil bc it’s so small.
I absolutely love this humidifier! It works great in the car and isn't too misty.
Great value for the price. I used it on a 8 hour road trip and it works great.