SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It turned out to be a lot harder than I thought to find a little clock this small that would fit on the dash of my husband's VW Baja Bug he refurbished. The original clock stopped working so he wanted a replacement. This clock fits just right on the dash of "the bug". My husband usually returns EVERYTHING I get him for a gift but he was pretty happy with this clock...go figure!?!? It's pretty small!!! We don't drive the car much at night so it didn't really matter much to us if it doesn't show up at night time really well. It does but it is "faint". I couldn't find any clocks this size that does a good job illuminating at night time.
Have had this clock on my bike for a couple months now. It works in intense heat and rain! After a pressure washing, I thought this clock was toast, but nope, it dried out and started ticking again. Just had to be reset. Again after getting caught in a torrential downpour, it got a little foggy, but was dry and ticking again within hours. It has withstood almost a thousand miles and a relocation (same adhesive) with no problems and the adhesive didn’t leave a mark anywhere.
Bought this for my new Buick Encore, which replaced my larger Buick Envision that came equipped with a similar clock on the dashboard that was visible whether the car was turned on or off. I missed not being able to see the time when I first got in the car after shopping unless I turned the car on. This does the trick. Also not as distracting to see when I'm driving.
My digital clock died and I like to know the time so I found this little clock and purchased it. It's absolutely perfect.. small, very easy to read, and accurate. Just what I was looking for.
Cute little clock. Bought to replace the broken clock in the car. Fits perfectly over the old clock. Works, so far. Tiny bit bigger than a man's watch. Would buy again. Thanks!
I love that this fits perfectly where I need it in my vehicle. I love how sharp it looks. I think I'm going to really like it. Time will tell if it holds up in the heat and cold.
Difficult to read at night. Only glows for less than 2 min after being hit with a light source.
Just what I needed. Compact. My car didn’t have an analog clock and I had days when I didn’t want the radio on but wanted to see the time. Perfect.
I wish the setting nob was easier to access once installed. It's nice looking and appears to be well made.
It looks very nice on the dash. I find analog earlier to read than digital on my car