SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Our family loves to turn the lights off and plug this into the USB port on our receiver - instant dance party! I wasn't expecting the lights to move to the music/sounds as nicely as they do - definitely hits above it's weight class for lighting effects (colors, patterns, variety)! We are going to buy a second one for the other side of the room. Pro tip: plug this into a portable phone charger and you have a mobile light show that will last hours to take anywhere you want!
Love how much light it gives off. Kids are having a blast. They plug them in to portable chargers and holding them while we have our dance party. But plugging them into a regular wall USB is great too. So much fun!
This made the perfect parting gift at a farewell party for a co-worker. In fact, when he opened the gift to give it a go, our fellow office mates told me they now each want one. Stocking stuffers for sure! It does run hot quickly as does any light bulb, but we kept a watch on it.
Kept seeing these and finally caved! I love glittery sparkly rainbow shiny everything. And I just wanted this because it looks super cool—and guess what, it is!! Super happy about it! :-) BTW, put it in my bathroom.
For something small it does a big job. My friends love it when we go hanging out on the weekends and turning my car in to a club.
This light is so cool. It’s like a little disco in your car or room. And changes to the beat of whatever music you’re listening to. I would definitely buy again.
They will work in a USB port and it is fun but I bought them to use in cell phones and they do not. Not what I wanted. Kept them anyway.
Its so much bright came from that little thing.. and colors change on the high sensitive sound or move.
Super bright, goes to the music beat, incredibly compact. What's not to love? A party anywhere you can find a USB port!
Attached to a portable battery and worked for hours. It’s bright and made for some fun in our garage while social distancing
These lights hit the spot and were just what I needed. My daughter loves to karaoke and she absolutely loves to turn these on as she sings with her sisters.
These are awesome little lights. I played a gig at a restaurant where the Christmas tree lights blew a fuse. I put 4 of these in the tree and it lit up the whole room.
So cute! Great for parties or taking cute pictures(: I would get two if you really want a lot of light dimension but one works wonders too!
Such a fun item! Easy to use on the go. Even though the disco ball is small, it puts out a good amount of light when in use. Would have rated a 5 star except one of the disco balls didn’t work. But for the low price for all 3 I still felt like I got my money’s worth. My son loves his!Fast shipping
Love! Just have to find a good place to plug them in. I'm using an extension cord with USB plugs in it so I can put it anywhere in the room.
If you're from South FL, you know we like to party! Quarantine sucks and this is fun to use in the car or anywhere to pretend you're in the club scene!!
Maybe newer iPhones provide more power? Works on my iPad but not my iPhone.
Easy to use. I put it next to my speaker and the lights go with the beat /rhythm of the music/song. It’s so cool and pretty fun to play with!
I used these lights to spruce up a sign as part of a trunk or treat. Worked well but as they don’t pull a lot of current, some usb power packs will time out and shut off leaving you without a light. The adapters they also provide are very poor but I didn’t need them.
This is amazing. .not just for the car we use in the house too. Its super bright and goes to the beat of the music playing . The kids and I love it.
Seriously the best gift or party favor to have! I didn’t think it would work as well as it did based on the size but it’s perfect! We use it in the house in an open area and it’s perfect!
I initially bought this for my car but it is too bright. Instead I put it in my bathroom and it looks great! Lasts forever as its been going non-stop for the last 6 months
now i know where can i buy for the best price and be sure in its quality. thanks to the store owner!
It's a cheap constructed novelty item. There are attachments that connect to your phone but it didn't work for me. Does connect to every usb port I tried. It does give a good amount of spread light.
I really like all the product, it s very easy to use it , it s too small, the lights follow the music. It s a mazing. Wow . Great LED car.