SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered this product to place in one of our homes as an extra convenience for our guests. I love the fact that the provided charger is strong enough to quick charge my Samsung Galaxy, iPhone XR, and watch all at the same time. My fear of having so many large power consumption devices connected all at the same time the unit or the charging block would get hot. But to my surprise it did not! This is a wonderful item as the rotating charging ports guarantee that no matter who comes and visits if their device doesn't have wireless charging they can still charge their device no problem. My only design issue is that the charging prongs are on a small hinge so they don't break but having this slight built in movement makes it a little difficult to remove and replace your device in the middle of the night when it is dark. I will be buying more of these so that every nightstand has one in our home.
Reason I decided on this is because I’m trying to avoid all the cords being tangle or having multiple ones connected to the outlet. This one includes all the cords already installed on the device. The only one you need is the one to the watch. The good thing that I love is that the device has a usb insert for the watch charger to get connected to. So all you really need to connect to the wall is one cord which is the one from the device. Amazing product. Multiple devices can get connected and it also has the wireless part. It chargers everything super fast. No more hassle of having to charge everything individually. Great product for the price.
This is the most efficient thing in my house. I'm able to charge three things at once, and quickly. There's usually a single Qi charger in our high traffic area near the kitchen that everyone in my family fights over. It's a sad moment when someone beats you to it and you have to (gasp) use a cord...but this device is a game changer and saves me from having to plug in to charge. If you have multiple devices that need to be charged at the end of the day, this device will reduce the clutter and keep your items in one spot, ready to go. Highly recommend!!!
I brought this as a gift for my wife's birthday. She loves it. She can charge all her iphone, airpod and iwatch on it on her bed side table. Good thing is it consumes very less space and is quite well-built and does not move around. The wireless charging pad is an added bonus and an important one; one does need to fiddle around to plug a phone, just place over it and done. The rotary dial like phone/tablet station with thunderbolt and USB-C output is great for other phones and tablet. The charging dock is sufficiently powerful to charge all devices simultaneously. Overall, in my view, it is the best charging dock/station for all your needs.
This product is amazing! I’ve spent money left and right on chargers for years. I either end up losing them or having issues down the line. But once I bought this product everything was made simple. It is so convenient to have all of your chargers in one spot. Now before I go to bed I just set my phone down and in basically no time it’s already charged! I love this product and the price is what sold me on it! I highly recommend you won’t regret it!
Great charger for multiple devices. Best value for the price and works as well if not better than OE. Been using it for over a week and I'm very pleased. So much easier to have all my devices in one spot. Has not bothered me during a night's sleep even though it is close by.
This is the best charging station I've found. It's relatively inexpensive, looks great, feels nice to the touch, and offers plenty of charging options for your wearable and portable devices. Really like that you can charge your phone via wireless charge pad or via plug. In fact you can use the wireless pad for the phone, plug in your ipad, iwatch, and airpods, ALL at once using this station.
I love this! It's replacing 3 different devices on my bedside table and saving me a couple plugs on my power strip! It's quiet and doesn't bother you at night. I’m surprised with the quality of the product for the price you pay.
This is a convenient charging platform. The QI flat charging surface charges both my iPhone 8 and X quite quickly. My airpods and watch charge as normal. It is nice having everything in one place. Makes it easier to get ready for work knowing that these 4 items are now in one place. No more forgetting my watch.
Admit it, we all have multiple devices, and if not, at least two in the house. For myself, having the ability to charge the watch, my phone, and significant others on 1 cradle in the bedroom helps a ton vs the traditional "Is your Phone/Watch done?" or "Does it have enough?", or better; "Where did the charger go!?" GREAT product!!
The product looks very nice. All charging ports function properly. Two small but HUGE improvements could make it better and more efficient. 1. Why not include two USB connections on the provided charging block? You would go from taking over a complete electrical outlet to just one plug. 2. The wireless charging spot is located between the airpod charging mount and the rotating charge dial. Most people have their phones in cases so I was disappointed to find that my phone would not fit while in the case. A mere 1/8"-1/4" inch would accommodate virtually all phone cases.
After using this for about 2 weeks, I decided to write a review for this since it is worth it. The price is fair and the charge is pretty fast. It can not only charge the lighting input but also has the USB type-C. for the Airpods charger, you don't need to take off the case for charging. Really good product. Also, it delivered fast too.
I read a lot of reviews online for so many chargers, and I’m so happy I selected this one. It frees up my night stand, and my husband and I can charge everything on it. My only complaint is that my phone does get warm while charging, but I already knew that going into it.
I had a very simple charging device but with more technology comes the need for better, more efficient chargers! I’m also trying to reduce clutter and excess cords on my bed stand. This solves all my problems. And there are multiple options for charging so you can charge an iPhone, Apple Watch, and then an accessory that uses a mini usb cable. Nifty device!
I love the ability to charge my phone, watch and airpods at night when I sleep without having to search for multiple power cords and outlets! It's at the head of my bed in one place and there isn't a web of cords tangling everything up!
Fast charger. It takes up a bit of space but I did eliminate my watch charger and it charges my phone, watch and earbuds all at the same time which is nice. If you think it's pricey, ask yourself how many chargers would it cost to have 3 chargers and this will eliminate all of those.
This is a very handy device. It took me a minute to figure out that the phone hookup rotates and can fit a number of iPhone models. I like the apple watch hookup too. It is worth buying