SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought to add to our camping gear. It's a great set. Very sturdy and well made. All the items fits into each other for one piece or can be used separately for multiple tools and it all fits into a bag that comes with the set that can be tethered to a backpack or nicely organized in a container.
This shovel is far sturdier than I imagined. While I probably would not add it to my backpack for hiking it is a great addition to the camping gear. Had decided to give it as a gift to my nephew but my husband insist we keep it. Great tool with valuable extras even for the car.
This shovel can literally do everything! My husband has been wanting one and I am glad we got this one . It is made extremely well. Very sturdy. Not made of cheep materials. I highly recommend it.
This thing is heavy and is made like a tank. I’m not going to complain because it was built to last. I purchase this to use while out camping and hiking which this item might be too heavy for my backpack. Other than it weight, it’s a good product and does what is advertised.
Seems legit has a good study feel to it could def be useful good length when together! Does really have multiple uses decent weight not to heavy if you’re gonna put it on ur tac bag overall decent product
I bought this for my husband. He loves it. Its not that light but it is durable. The durability makes up for it being heavyweight. Would definitely purchase more
I was impressed with the overall product; it was lightweight, a lot sturdier than I expected, and very easy to assemble. I used it as a chopping tool for firewood while camping and it worked great! Thanks to the seller!
Bang for the buck on a multi-tools plus a shovel. Must have tool for camping. Everything fits snugly inside once assembled, no worries about missing something might comes handy. Very sturdy for what it is, thick enough to handle to heavy weight, possibly could use as a leverage too.
I just recieved this this shovel so I can't attested for its functionality and durability. However I am impressed with its quality for its price! It all threads together snugly and will clearly be a useful and durable tool.
We like outdoor and a lots of outdoor activities. This is a perfect tool for us to have. It very compact, Sturdiness, and convenient tool. Very useful for outdoor. Definitely will recommend.
Okay, so overall this product met my expectations. I wanted something durable, but not too expensive. I came across this particular product and liked what I saw. It comes with a pouch so it can be carried more conveniently. The only problem I found was the compass. The compass only works at a certain angle. I don’t know if it’s just a bad design, but I wouldn’t depend on it. I am overall happy though. I still haven’t taken it out, but I intend to put it to use soon.
This shovel is awesome for the price I've used everything and no complaints
I love this little shovel. Its compact like many other, but i like i change the length, i took the shovel out to the garden and played with it. It works wonderfully, it chops, and cuts. Im putting it the vehicle and will be using it camping
Great camping/compact shovel. Very sturdy. The accessories are good and the shovel itself is great. I Would have given it 5 stars. I am impressed with the shovel, overly thrilled with the other accessories (knife, fire striker, screwdriver)
I was a bit skeptical when I ordered this but when I unboxed it, I was shocked at the quality of it! We will be using this entire tool while camping and hiking. It packs easy with all of it's multiple tools with it.
Great product for the price. Compact and sturdy. Comes in handy when camping or stuck in wildernesses.
Great for camping. Very strong and sturdy.
looks exactly how it described, good quality, will buy order from here again
I like this product! Shipping is very fast! Quality super!
Omg just beautiful