SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been looking for a simple solution to keep the chihuahua dog out of the cat food. These clear plastic bowls fit securely in the holder, ( also plastic) but the bowls are tipped toward the cat . For whatever reason, the dog hasn't even tried . The cat's been giving him the side eye while eating, but even she is starting to relax about it. I chose the brown dish holder , which is more of a bronze tone, and blends into my hardwood floor.. I'm kinda sick of bright colored and cutsie pet gear. Try these... you'll like them! PS: i use one side for kibble, and he other for canned food. These arent really for water. Use separate water bowls
Super cute bowls for my kittens. Two of them share these bowls for water and dry food. It's not really easy to remove the bowl. But apart from that, it's really cute and looks good around the house. The mouth is wide enough for two 3 month old kittens to use together. It's see through so I know when they need a refill.
My husband has been reading that cat's need to have their food bowls raised slightly off the floor for better eating ergonomics and comfort. I got this and it has been a perfect solution. They both adjusted to it very quickly! The bowl shapes are very easy to clean out and there is a little lip that they stick into that helps prevent them from tipping over. I might even buy a second one so that both cats can have their own feeding stations.
Very beautiful bowls!! My cat immediately adopted them!!
According to the description. All plastic but seems solid. Fast delivery. My Pixel cat is delighted.
Lightweight but plastic is durable. Everything came safe and sound, the cat is happy :) Thanks!
These bowls are super cute and look great. My cat like them because they are clear. They are easy to clean and feel sturdy as they are plastic.
Great product. Arrived very well packaged. My little girl is happy with her new bowls. Thank you for sending it fast and the precaution taken to avoid any breakage. Thank You
I bought 2 of these for my cats. Cats are happy and I am too. Looks very good and easy to clean.
This is great! I wanted something that was set up off the floor. These bowls are cute and durable. As well as transparent. Easy to clean. The base is strong but springy and easy to pop them in and out. Highly recommend!
All fancy
Shipping super fast. Cat happy
Bought this for my aging cats thinking it would help them eat and swallow better. My kitten loves eating out of them! Not sure if these bowls are actually helping anything but they are cute and my cats are eating out of them. However, I will agree with some other comments. You really can't put water on one side. The bowl doesn't hold much without spilling out. So I use both bowls for dry food and keep another bowl for water. If anything, the bowl is cute and sturdy.
I have an elderly cat and thought that the slight tilt and elevation of these bowls would be less strain on her. It's super cute and she does seem to be doing well with it. The only thing I would mention is that making the bowls a little more easily removable from the base may be helpful, especially when refilling the water bowl. Overall, glad I purchased it.
I have one cat that throws up almost every time she eats. I’ve used every commercial brand for sensitive stomachs and a few of the veterinary brands over a span of 3 years trying to get her to stop. This was a game changer. We’ve had the bowls for about 3 weeks now and no throw up AT ALL. We do find ourselves filling the bowls more often since they hold less food/water due to the tilt but I’ll gladly do that than clean up puke every day.
This is a really nice plastic bowl set. The cat-shaped bowls are cute and the raised stand makes eating a bit more comfortable for my cat. I've ordered a few of these and overall they are packaged extremely well to protect them from cracking or breaking in transit.
She has stopped vomiting and likes to eat out of her kitty bowls! I have some trouble getting the bowls out of the holder and so I just clean them in place!!!! Glad I got them. Thank you.
Cute and they work not very sturdy but for me still feels a little flimsy
We had small stainless bowls and it seemed the girls would never finish their wet food. They have been doing much better with these dishes. They are easy to clean.
My cat seems to like these. I know I really like them. My only complaint is that it doesn't hold much water and it's a little tricky getting the bowl in and out without spilling water. Other than that they are great
Very cute and well made. Seems to be helping my cats, they haven't thrown up since we got it 2 weeks ago. We use both sides for food though. Cant put to much water in it with it spilling onto the floor. My girls drink a lot of water so we need a big water bowl
The bowl is cool, came quickly, packed very well! I do not know it will be convenient for the cat to eat from it, it seems a little too high.
Very nice I am very satisfied with my purchase thank you
Came all packed very nice. The cat appreciated positively. I recommend.
The angle position doesn't work anymore. It doesnt stay tight enough so it just slides back down to the level position, when my cat bumps it