SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I absolutely love these pacifiers. My newborn wouldn't keep the hospital supplied pacifiers in his mouth but they stay. Fast forward 3 months and this is still the only pacifier he will keep ahold of.
My son is very picky when it comes to pacifiers. He hates those “soothie” pacifiers. I was worried this was too similar to those and he wouldn’t like it. But it was so cute I had to try. He LOVES IT. and it’s adorable. Glad I made the purchase.
I absolutely love these! It’s the only pacifier my son will take! Not only is it great as a pacifier but it’s great for teething to my little cheeks on the sides! I would never recommend any other pacifier over this one!
I got this for my Granddaughter who is now almost three months old. She loved them so much my daughter asked me for the product name and link so she could order a few more. That's about as good of a recommendation one can give.
Our son would only take the soothie from the hospital until we found these. Easy to clean and in new condition after months of regular use. Easy for him to hold and pop right into his mouth. He started putting it in his mouth around 4 months ago.
I absolutely adore the color, style and material. Definitely worth getting! He has used them since he was a few hours old, and is still loving them after 3 weeks.
My granddaughter loves both of them. Not a fan of the yellow color; however she liked the texture of the pacifier.
We did not use these as pacifiers, but did use them for teething. They’re soft silicone that’s easy to hold for tiny hands, yet durable.
Well, I wanted something other than the traditional looking pacifier. This fits the bill. Simple. Easy. Cute.
Love the softness and color. Hard to find one that my daughter likes so this is the one she prefers.
My granddaughter could bite through the other brands during teething. She hasn't chewed through this.
I bought these for a photo prop so I can’t attest to the durability but they photograph well lol!
These pacifiers are very beautiful to look at and have a really luxurious feel.
My son absolutely loves these!!
Super cute and affordable pacifiers.
Great product, but the nipple is a bit wider that I thought but it’s not a problem
This is our baby girl’s favorite!
Daughter Absolutely loves it!! Highly recommended!!