SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute toy and works well. But, for some reason, my baby was afraid of it...
Love love love this elephant! My baby loves it. It’s so soft and it a perfect gift.
So far so good. It’s soft and cute. I will probably buy it for future baby gifts.
So cute! Wonderful quality and tons of fun for the little one!
This thing is so adorable my daughter doesn't stop pushing the button! Will have to buy another soon as a gift!
Super fun, i bought it for my expected baby, every thing was as description, i am sure my baby will love it.
Very cute my niece adored the elephant. I only came across one problem. The screw was already stripped so I had major difficulty trying to open the battery door. I had to pry it open with some pliers. I ended up replacing the screw
My 14 month old loves playing peek a boo so when I saw this, I knew I had to buy it for Her. I can’t decide if she loves it more Or if I do. Haha!! It’s so adorable and really nice quality and a good size. She gives the elephant hugs all day long and giggles when the ears move. This was the perfect toy for her!
Love this but would be nice if there were a volume option. It's kind of loud.
I bought 3 of these they are absolutely adorable two are for my grandchildren I seriously couldn’t stop playing with them but had to make myself stop so I didn’t wear out the batteries before the kids got time for birthday. They are very soft.
My 9 month old loves, LOVES this peek a boo elephant! She smiles when it sings or plays peek a boo and she lies on the floor and cuddles it sometimes for a half an hour. She absolutely adores it! Well worth it!
My daughter loves this elephant!
Very cute! Worth it to buy. My baby loves it.
Cute and sweet, and my daughter absolutely LOVES it! Thank you for making me happy!
It was a gift for my three month old niece. She likes it. She couldn’t take her eyes off it. Her Mom loved it too.
My four-month-old loves this elephant I thought he would get bored but it still occupies him two months later. We love our flappy the elephant.
My niece who just turned 1 loved it! She loves to play peek a boo and this made her laugh
Soooo cute!! A little loud for me personally… But over all super cute
This was a good size and very cute and cuddly ears flap over eyes and play peek a boo also plays music very nice gift for babys was very pleased
The baby loves this and it seems petty durable. She pulls on those ears a lot and they still work lol.
This is the cutest thing I have seen in a long time. It plays peek-a-boo and sings songs. Gave as a shower gift. Too cute!
Gift for 1 yr old granddaughter. She absolutely loves playing with this elephant! very soft and easy to push buttons on the feet. Makes her giggle!