SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love these things! I have numerous plants and want to be ok leaving them when I go away. I've found they work best if you push them in at an angle, because if you go straight down the water comes out too quickly. Use more than one for larger plants or if you're planning an being away for a long time. Also, my Peace Lilly always wants water, and if it even starts to dry out it droops (they're drama queens!) so I keep a water globe in that plant all the time, whereas with the others I only use the water globes when I go away. But you can use them all the time if you want. I love the beautiful colored glad ones, but couldn't afford to buy 15 of them, so these clear plastic ones are great because they're affordable and do the same thing. Highly recommend!
Good quality, fast shipping - my bad, ordered the wrong size. No issue with these bulbs whatsoever!
I’m terrible at remembering to water some wall plants because it requires taking them out of the planter and watering them over the sink...not anymore! I got these yesterday and immediately put them to use. They were easy to fill and easy to insert. The perfect size for my needs and I’m already seeing a difference in my plants—they’ve perked right up after less than 24 hours! Can’t comment on durability (yet) but I have high hopes since they’re plastic. Overall couldn’t be happier with my purchase.
Purchased these because our pool has no shade and we travel several days a week.. so far they work like a charm. I water the plants well then insert the bulbs and they will last several days and the color is really pretty in the sun.. I am going to order a second set!
Every plant gets one!! I had to. As I created a gnat problem by over watering my plants. I just couldn't get it right. So I had to rinse all my plants at the root, toss the gnat filled soil and repot and get these watering bulbs. They are keeping my babies alive and healthy and my overly attentiveness can stop - that was NOT HELPING. So if you have plants you desure to kerp alive and you have trould following watering instructions - get you some - I bought 10!!!
I purchased these in two sizes, large and small, to keep my indoor plants from drying out while on a 3 week trip. I used two of the large ones in each 6 inch pot, and the second bulb was not empty upon my return. I made sure to soak the plants well before inserting the bulbs with water, and I inserted them several inches. I am very happy with these, I returned home to happy plants.
Overall these are perfect. I love that they are not glass so if they fall or slip you just pick them back up and keep going. I used these when I left for a long weekend and had no one to water. They kept my plants watered in 90 degree weather. The holes are a decent size, not to big or too small so they are easy to fill but don’t dump out water when you insert them in the dirt. Definitely will end up buying more!
I found that it works as intended but for my small to medium potted indoor plants. As for my 5 gallon vegetable container garden outdoors, it drained within hours. Probably because of the heat and the larger content.
These are great, they all worked really well. Definitely would buy again. The only downfall is that each plastic waterer is wrapped individually in plastic bags and the shipped in another plastic bag... Not ideal but the product is good!
I’ve used a similar product in the past so I already knew that these little things are a great way to keep the plants hydrated and happy! Good value and pretty easy to use once you get the hang of them. Best to dig a hole with the spout first while the bulb is still empty - don’t try to put it into the soil for the first time when it’s full. Take care to shake out the soil of the tube before refilling.
Work great! Just make sure the soil you are putting them in is compact enough so that it doesn’t just all leak out at once. I even thought about putting a sponge or something in the small end to keep it from all draining out at one time. Either way they work great!
I love these globes. I bought big and small. I was concerned about some of the reviews, but took a chance and am so happy. They arrived quickly and undamaged. Just make sure you have good quality, moist soil. If the soil is dry or sandy, the water will just run right through.
These are great cheap watering bulbs. I bought these to keep our plants hydrated while we were on vacation. They seemed happy when we got back. These are pretty cheap bulbs. They don't really look pretty, just a big clear plastic bulb. But they do the job as intended.
They work great! I Travel for work, usually gone for about a week or two and I found these to try out during my leave. Came home the first time I tried them, the plants were all still alive!!
These are okay. Most of them had too small hole to properly leak out water. Thankfully they worked enough to prevent my plants from dying during a heatwave when I had to leave for a weekend.
Left on vacation for a week and put 2 of the larger bulbs in on of my houseplants that usually sucks up water. Came home to a plant that was perfectly fine!
Easy to use “but” if you squeeze the bulb end it can easily dent and does not pop back out. My plants were dry so when pushing in, it had an inch of dirt at the thin part that goes into plant so I had to squeeze and tap it out. However, the bulbs are good at the household.
I finally have a green thumb! I used to water on average of once every other week (way too forgetful for my own good...a cactus didn’t survive...) But this gave me a lot more leeway on remembering!
These bulbs are great for water loving plants. The sheerness allows me to see how quickly the soil is getting saturated. I love the multi pack and was able to outfit all my neediest plants. Easy to fill up and insert into pot.
My item arrive quickly and all in great shape. They are large so you can only use them on medium to large pots, otherwise they are too to heavy and to over your pots. They work as described. I no longer have to water my plants every day.
This is my first try using them and didn't want to go with glass either inside or outside as the dogs think they're their toys or balls. My plants both inside and outside are staying more moist as expected. Happy with the purchase and will order again!
I ordered these because I was going away for a few days and didn't want my plants to die and I'm very pleased with the results. They came quickly and are larger than expected (which is good) The green color adds a nice pop of color too. Good value for the price.
Pretty easy to use. I have no idea how people are having them dump all their load into the soil as soon as they stick them in. Make sure that you have already watered the plant before putting them in, because that is going to help make sure it doesn't wick right out.
They are made of plastic and for the amount of money they are terrific and do what they are supposed to do. Jesus for my plants when I go on vacation and they definitely work. Sometimes I do notice though that they get clogged if you don’t put them in the dirt the right way
Purchased these because our pool has no shade and we travel several days a week.. so far they work like a charm. I water the plants well then insert the bulbs and they will last several days and the color is really pretty in the sun.. I wish I had them in other colors too. I am going to order a second set.