SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never have I been so happy and excited to do dishes. This brush is freaking awesome! I don’t have to scrub or work hard at tough, stuck on foods on plates and pans. This brush does the work with some help from hot water in a breeze. I just love it.
the scrubber works great but is a little hard to hold on to, I have arthritis, so I got this to help scrub my tub, I will keep trying.
How have I lived without this? I used the heads to clean my shower and my cabinet doors in my kitchen. I am using different heads for different areas of the house. My kitchen cabinets are painted and I was scared that the power of the drill with the coarse brush would take off the paint but it only happened once. It was my fault. I pushed way too hard and the drill went on its side and the base of the brush went on the cabinet. Oops. I love these. You need to buy.
Has a lot of torque and doesnt slow down if you apply pressure like some scrubbers do. Absolute necessity if you’re tired and your dishwasher sucks
I enjoyed cleaning my bathtub with this device. Also my kitchen!#momlife This handy device is my new best friend. Lol it cleaned about 95% of the hard to clean crap on the stove. Now believe it or not I know of some who will frown upon this mom using a tool to make her life easier (heaven forbid!), but you know what, work smart! Gives me more time to enjoy my kids instead of spending hours cleaning.
This was a great buy. The brushes are very durable and wash out easily. I like the sizes and they can be used to clean so many things. One thing to note is that the bristles are fairly stiff and they would probably damage a surface if it’s not durable enough. It’s nice they came with quick release extension to attach to your drill, making it much easier to switch between each brush. I will definitely be buying another set down the road if these wear out.
This thing is pretty great. My only small complaint is that it doesn’t have a ton of torque but for cleaning tile and stuff it is fine.
Looks good,sounds good, trying my best not to use it. Trying to convince wife fits her hand better.
I love this brush! I literally use it everywhere! Bathtub, stove…… everywhere! It makes it so much easier to clean. One stoke over a surface is like 15 manually. Highly recommend!!!
Great device, powerful. it cleans well. the only thing I think can be improved is the handle. the handle is not a handle and than can be improved a bit more to work as a handle, because it fatigues. Aside that good product, I recommend.
My mom has always been lazy and hates cleaning. A few years ago she got hurt at work and now has knee, hip, and back problems. I got a pack of the yellow bristles and has been using them constantly. One of the biggest problem areas was the bathroom floor. She uses hairspray every day and dirt sticks to what falls on the floor. That has built up over years. With these brushes, it easily came off of the linoleum with no damage to the floor. Yellow brushes were perfect for cleaning and not causing damage to linoleum and plastic bathtub. I highly recommend this for people who are lazy, hate cleaning, or have any kind of disability that makes cleaning painful or difficult.
Great little thing but it wreaks havoc on my arthritic fingers and wrists. In the end I had to give out to my mom because ithurt so much trying to control it. It would be nice if it had cushioned hand grips.
Original Review-This did not last a year before it started to seize up and make a lot of noise. It barely spins and cleans nothing. Update-Company contacted me and sent a new brush super fast. I look forward to using my new brush. Can't ask for better customer service!!!