SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this bluetooth speaker! I've been streaming shows and listening to music directly from the computer, and was really frustrated because of the low volume levels. This bluetooth speaker works great, the sound is very clear and rich. I just wanted a small speaker to set on the table next to me so I could hear things played directly off my computer better, and it works great for that.
I love this speaker. It is easy to use, the quality is not bad at all. The sound quality could be a bit better though, if you are wanting it for loud music this wouldn't be very good. I personally just needed a small speaker to listen to audiobooks when I am working around the house and its perfect. This review is several weeks after purchase, I use it every day and charge it only once a week.
I bought this for myself so I could listen to my music while working in my kitchen or cleaning so that I didn't have to wear my headphones. I LOVE IT! It was super easy to pair with my iPhone X and it sounds great! You can't hear it over the vacuum but other than that it is awesome for the money. I would buy it as gift if I needed one for someone. Definitely recommend!
For such a small speaker this baby has a kick! It gets pretty loud, can fill a room no problem, and even has some pretty decent bass lows to it. Pleased to have found such a quality speaker for such a great price.
Compact, good sound, and long battery life. Fantastic if you are looking for better audio for books. Might be good for music, however I am generally listening to audio books and that is what I purchased it for.
Seriously! I was blown away at the sound quality of this tiny speaker! The volume is amazing! Wonderful clarity! Looks great. I love it and I’m very happy with my purchase!
I love this speaker. It is small and a pretty rose gold color. The price was also great but I did worry that the quality might not be very good but it is perfect.
Easy to use. Sounds perfect for my room. Movies, music, whatever I am listening to, the quality fits my personal needs perfectly. Thank you!
Wow, I'm in love! This little thing kicks butt!! It was very easy to connect, and has AMAZING sound quality.