SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super happy with this purchase. I have a 2019 Jetta RLine with the D shaped wheel. I found this pretty hard to put on, really tight. It got a little frustration, but it does fit. If I can do it with acrylics on, anyone can lol. Once it is on, it fits really nice and snug.
My husband put it on otherwise I don't think I would have had the strength to do it
Super bling and gorgeous ;) Definitely need someone without long fingernails to install it. It does take some getting used to the feel of it. I love it!
It took about a day for me to get used to, but it's comfortable to use now.
I’ve received tons of compliments. Easy to install and fits perfectly. I highly recommend this product. I plan to order additional bling bling accessories to match.
I absolutely love my steering wheel cover. It is so sparkly and fun. It was fairly easy to install compared to others I’ve tried.
It is very pretty and snazzy! I feel the bumpiness of the stones. It makes me think it will make my hands rough. I really like it a lot!
Got this for my Jeep Wrangler 2019 and it fit amazing! Looks great and it allows for a nicer grip.
Super cute and exactly what I was looking for. I gave it a 4star because just like other reviews it was a little challenging putting the cover on but now I know it won’t slid around. The stones on the cover don’t bother me, but I could see it bothering people who are a little more sensitive. The cover is not too big and not small. It’s the perfect size to hold!! I love it and I would buy it again!
I absolutely love it 😍😍 looks so good and I’m so glad I bough it I’m obsessed with it
The bottom of the steering wheel is shaped different on my car so it makes for an awkward look but barely noticeable.
too bright
I just wish the rhinestones were less bumpy.