SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Never thought buying online can be such fun. Thanks to the seller, my expectations are more than met! Easy to use. Squeeze up what you want and drizzle. Do not overfill the bottle or it will keep pouring until the liquid level no longer covers the bottom opening of the tube. Not air tight: This shouldn't be used for perishable oils like flax.
I like oil. I use these for Olive oil and toasted sesame oil. They took a minute to figure out how to get the damn pull into the top, but once I did I love them. Slight issue with a bit more oil coming out when I pour if i rely on their measurements. But honestly why measures oil. Oil is life. Had slight issue with dripiage but it's cool
I have tossed out no less than half a dozen oil dispensers because they leaked or the nozzle didn't fit the bottle tight enough. At last...after years of hunting, I have found the absolute best oil dispenser on this planet. Do you wonder...is she exaggerating? My answer, No. The engineering in this set of two dispensers is a scientific feet in itself...with careful prototyping to refine the design to achieve such mastery. Bravo! This set is my new favorite kitchen item....truly 'drip free' and will measure precise measurement from a teaspoon up to a tablespoon with a gentle squeeze. Awesome! Ten stars in my book...yes, a perfect 10!
These are fantastic and do exactly what they say. We use one for olive oil and one for avacado oil. Being able to quickly measure out the amount to be used is very helpful. Also, the fact that they do not drip or leak oil like so many oil containers have done on us in the past. They also look nice enough to leave out next to the stove. Would recommend to anyone who cooks often and uses oil.
got it for my cousin. no drawbacks noted, 4 stars
Over all, I am pleased with this item. The bottles are of good quality and they are simple to use. I did double check the accuracy of the measurements against a traditional measuring spoon and found the measurements to be inaccurate though, so double check before relying on the marked measurements. I found them to be approximately 1 tsp to large (the tablespoon measure on these bottles actually equals about 4 teaspoons or 1.33 tablespoons. 5 stars if the measurements were accurate, but I would absolutely recommend this product without hesitation.