SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I used to use a bath ball to rub my back, some of which I couldn't reach, so I just rinsed with water. Over time my back got acne. I found this silicone massage scrubber on the recommendation of some beauty bloggers. After 2 days of using it, I was addicted to back rubbing. This is so nice and comfortable, it scrubs all over my back, and the protruding silicone dots do a great job of exfoliating my back. The skin on my back is much smoother after the shower and I feel prettier, hhh!
The massage provided by this brush helps to relieve my fatigue. Bathing is also a kind of enjoyment, can compare to a spa-visit, you just need to have your shower room a bit steamy to open the pores first. Works magic if you have dry skin! It does remove all dead dry skin cells without giving that feeling of extra-dryness like after the scrub.
The scrubber design is great and provides a proper spa experience. For some, I could see that the massage capability may be a bit too aggressive. My wife and I both really like the massage. As the scrubber only been in use for a few days, well have to wait to see how it holds-up (cleaning, resilience, etc.). As of today, the scrubber is nothing less than an excellent product!
Discovered this product while visiting one of the spa in Thailand and ordered it when I got back to US. It highlights (flares up) red spots when I lightly scrub in areas I didn’t realize were tight or needed attention.
This shower brush cleans my back very well. It can be folded and dried easily. Great Massager. I prefer to massage my back at first without any soap, to have bit rougher massage for my back. It does give a lot of foam when you apply soap or shower gel, so it feels softer then.
It works for dry brushing, not only showering! I use this on my legs every night. Brush up ward toward your heart. I'm trying to get rid of creepy skin.
Bought this massage scrubber for my sore back muscles. I am obsessed with it. Easy to use in the shower and leaves my skin feeling perfectly massaged and relaxed. Totally recommend it!
We are elderly with shoulder problems and found it isn’t long enough to use comfortable. If it was longer I think it would be great.
Definitely a back scrubber. Is as rough as a loofah one side which is great. Lightweight, easy to use. Once you try this brush, you will see the difference! Skin is super soft. It feels so good to scrub your back, it's like a proper massage! Absolutely must-have!
This gives me a soft, easy clean. Although, the handle could be an inch longer, I love it! It also is easy to clean and store. The bristles always seem to bounce back and they don't clump together like wooden brushes. This one is a keeper!
Unlike other sponges or brushes, this scrubber is soft and flexible which makes them perfect for a gentle massage, but also it is sturdy and provides good scrubbing! Very convenient handles, especially considering that you are all soapy, it provides a good grip and does not slip out of your hands.
I really like the massage option of this scrubber. It was a little prickly to start with but softens up in the shower with warm water. I love the feel but need to pay attention to it because it is easy to ignore once you get involved in washing.
Love it! Thick, heavy duty, comfortable to reach my back and shoulders, kind of tingly invigorating feeling on the skin. Color is better than pictured, bright.
Following the directions on the product detail page, I applied body wash to my back before rubbing it with this scrubber, which was really comfortable and a great massage. After rubbing my back, some of the spots that hadn't been cleaned all year were scrubbed. The skin is light and smooth.
I used to apply cotton towels, but they always stink. I did some research online and felt like I needed to get a silicone scrubber. Had a good experience with it.Comfortable back massage and exfoliate efficiently.
I can exfoliate my back in all directions, and the bristle surface of this silicone bath towel provides a comfortable massage on my back!
I like the idea of this product. I want something that lasts longer than the typical poof and is also reusable. I do like that it dries fairly quickly and..fits everywhere that's necessary, it can be rolled up into small..roll?)) and easily taken if you travel.
I love to wash my body with this because all I have to do is rinse it with hot water and it stays clean. I don't have to worry about germs and so on. Also it fits my hand nicely so I can scrub efficiently with it.
I am an exfoliating fanatic, I have dry skin. So this is just perfect for my daily shower routine!
Best thing I’ve bought in awhile. It feels very good on my skin and it gives the perfect amount of suds. I will never buy a sponge again. Also I did not have any issues with not being able to hold it. I have fairly large hands so they fit perfect in the holder!
Great bath item! Love these scrubbers! Leaves me feeling very clean.
It feels great on my face and it washes greatly. It's alot bigger than I was expecting so it makes it hard to get certain spots on my face cause I have facial piercings, so maybe try to find a smaller one if you have piercing. otherwise great.
Love this, perfect scrubbie! Dries quickly and isn’t too rough, doesn’t exfoliate but brushes dirt well.
This product works really well but I gave it four stars because it would be a little easier to use it for maybe 2 inches or so longer. Durable and great for my sensitive skin. Thanks!
This scrubber is long and feels great on the skin. It gently exfoliates and lathers up soap very nicely. It's very long and easy to use. It is very easy to keep it clean.