SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
When I received this lil guy, he was wrapped up and vacuum sealed within a plastic prison with a look of pure fear on his face. After releasing him from his tiny prison, our lil guy INSTANTLY inflated into the happy blob that you see in the picture. Hes extremely soft and my fiance has made him her buddy for binge-watching Netflix. Would totally recommend 👍
Worth every penny. The seal is so cute and squishy. It is one of those "mochi" feeling plush toys. I bought this as a present and will definitely order more from this store. Arrived in a cute pink package too! 10/10!
This is the cutest thing. I bought this for myself for my 21st birthday cause corona virus has me doing some crazy stuff. I do not regret buying this big guy he is so soft I use him as an arm rest sometimes, I don’t really use him as a head pillow cause he is a bit too large for that.
Very fast shipping. Cuddly came to me within 2 weeks, good price, great contact with the store. Plush toy is very soft and delicate, quite well made, I think it is perfect for a gift or for anyone. I really recommend it :) .
It's so soft and fluffy. It's totally worth the money you pay. I fell in love with it as soon as I opened the package. His name is Kissy)) He is super soft and cuddly which is awesome.
Absolutely adorable seal. I’m very happy that I got it! Color may vary from lightish grey white or the color in the picture. I don’t mind because they are the same thing and it’s so cute. So squishy and soft!
SO CUTE and SO SOFT! Arrived a bit earlier than it said it would which is awesome. I’m excited to give this to my friend. She’s gonna love it.
This chubby blob seal pillow is sooooo cute and very soft touch. As good as the pictures！Wanna order a bigger one！
His face is a little messed up but I think that adds to the charm. Would buy again :)
Great Seal! Very funny! Executed very high quality, pleasant material, just super!
Best thing ever. Took a few days to fully inflate, but the pictures are great to size. He’s adorable and his name is Felipe. :) highly suggest!
Product was okay. Face was a bit smudged as shown in other reviews. I couldn't locate size dimensions when ordering and though a medium might be big enough for my cat but smaller than a standard pillow; I guessed wrong. The medium size, despite price difference, is smaller than a standard throw pillow.
The plush toy is really cute! The 60 centimeter variant is probably the best! Super fluffy super cute!
Very nice and soft. Cute, soft, and kids love then!
My boyfriend loves seals so when I saw this I just had to get it for him! It’s very soft, fluffy and squishable. However, based off the pictures I thought it was going to be a little bigger. Boyfriend still loves it though! He uses it as a travel pillow! Ha!
I don't know how they do it... This cutie is the softest, most snugglable, cuddly stuffed animal ever. My children love them.
The nose is too small, and in general the toy is good and pleasant
The price of this item is a bit inflated... but I do love it. Plush seal is very soft and squishy... although I'd have preferred more stuffing. Overall I'm satisfied with my purchase.
My daughter loved it. She has quite the collection and she was very pleased with this seal!
My daughter loves it. So soft and the animals are all cute. It came on time and had no problem.
This is too cute. Big enough for a pillow but wish I ordered the bigger one. My son will love this sea lion.
I got the wrong size. It’s smaller than what I ordered. Still cute though. now the favurite family pillow
This Seal is beautiful! It is comfortable to hug & to touch and well made. 10/10, recommend <3 Love it!
It’s very cute. Really soft and looks just like the picture! Also the shipping to The Netherlands was really fast!
I got mine just in time for my birthday. I love it. Totally recommend. I took de 60 cm one and its very big and soft.