SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very interested in cycling. But because I'm a student and not very familiar with the city, I used repetitive cycling routes. This made me gradually get bored of my cycling path and cycling in general. But this device allows me to use GPS while I’m riding and it’s made my cycling route more diverse, and now, every day, I am eager to see the beauties of other parts of the city. I cycle longer and longer.
I love this on my bike and it gives me a lot of options to use my phone safely while riding my Trek around town. Now I can listen to music and use my bike riding app! It amplifies my music and keeps my iPhone XR safe and dry.
One of the most amazing products I have received. It allows me to go off-roading, and lets me go over bumps without worrying about my phone. I was able to change songs while riding, use my GPS and even FaceTime with my mom.
I got this phone holder for my beach cruiser bike to use while camping. It is perfect. Keeps my phone secure while riding. Easy to install and to use. I will be buying another for my husband's bike.
Great for seeing your phone at a better eye level. Also great for going live or video while riding! Huge plus for changing music too.
Easy to install once you figure out how it works. It actually works very well and is the best mount I've personally tried. Only thing I don't like is that your phone case has to be skinny or it won't fit in this case without taking your case off first. I'd definitely buy it again and would recommend trying it out yourself.
Nice and sturdy, easy to set up with minimal instruction.
I love it! It's very secure on my motorcycle, water proof, and very adjustable.
It doesn't take up much room on the handle bar and it works perfectly.