SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of New Era Hit (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this new mouse! I work from home and use my mouse all day everyday. I was originally using a big bulky gaming mouse for the last 2 years, but now my hand is starting to hurt and was ready to downgrade to something smaller and lighter. I saw this and had to see what it was about. It's so small and light and easy to use. The clicks are super quiet and feel so great in the hand. Yes it is plastic but it actually doesn't feel cheap and feels like a good build. It's very responsive and glides very smoothly. Also, the RGB color changing lighting is a very nice effect.
I've used a wireless mouse in the past and they all seemed to give me trouble. I have used this mouse with no issues over the past couple of weeks. It shuts off on it's own which is helpful when I forget. I turned off the lights on it and it helps save on battery time. I work from home and work anywhere from 8-14 hours a day and I can use this mouse without having to charge it for at least a week straight. There have been no movement glitches or skips. It fits easily into my hand for easy use and is just the right length to be comfortable for long term use.
This mouse has become my new best friend! I have arthritis which has severely affected my hands. It's extremely ergonomic in shape and usage. The mouse is absolutely quiet as promised, plus is easily used without a huge amount of pressure from my fingers, hand, or wrist. It also moves very easily on my mouse pad with no glitches or hesitations. My hands are grateful, and so am I!
I needed a wireless mouse for my new laptop and found this to be a reasonable price. It is a great design, the usb dongle can mount under the mouse itself for travel so you don’t lose it, as it is very compact. Has two modes, with or without lights on. It’s nice to have the option of being able to save battery life.
I was a little worried about battery life based on some of the other reviews. I am not a gamer. I have an office job. But I'm on my computer probably 12-14 hours a day and use my mouse extensively. A single charge lasts me about 7 days. You can also use the mouse when you are charging!
The mouse is a colorful addition to my desk and, unlike other computer mice I have owned, it does NOT have thumb-operated controls on its left side, where a left-handed person like myself would unintentionally press a button and start a function they didn't want to activate.
This mouse has a led light to keep the work from being boring. Classic mouse design that blends with modern fingerprint-resistant coating, clicks are quiet without making noise. Suitable for work from office or home.
There's really nothing to dislike about it, I love the fact that I don't have to run out and buy batteries every time it starts to act like it's not going to work. The way it charges is one of the main reasons that I bought it.
The only thing I don’t like about it is that if you don’t use it for a while, it shuts off. I mean it’s great because it saves energy so you don’t have to charge it often but meh.
Love this mouse! Mouse came days before delivery ETA which was always nice. Love that it's rechargeable. No more dead batteries mid work shift!
For general web browsing, this mouse isn't bad. For productivity, it's not really working for me and I'm going to go back to my wired mouse.
I was skeptical at first that such a small ergonomic mouse would work, I’m pleasantly surprised and have really enjoyed using it.
This is the best wireless mouse I've ever used. The flat profile keeps my arthritic hand from getting stiff and sore after long use.
The part that connects to the computer for wireless capabilities was “stuck” so I had to use excessive force to remove it.
Scroll wheel works great. Happy with this purchase, it looks great at night and it’s such a game /music producer look.
My only complaint is the wheel. People can hear it in my calls and it sometimes drives me nuts.
It is exactly as stated. Works, charges, lights up, and connects to USB out the box.
Is almost tiny for my hands and very light. Works so good and decently priced.
It's a good little mouse, and aside from the spastic glitches, I'm pleased with it.
Loving this mouse. Nice and sleek so it fits in my case with my Chromebook.
The black feels super soft. Left and right button clicks softly, not annoyingly.
I am pleased with the mouse and its lights, and it works as expected.
It's not as solid as I’d wish it to be, hence not 5 stars
Great for a college student or as a travel mouse.
Mouse is super cute, sleek, and fun.